Apply Now
Application opens on company website
Job Description
The Service Account Manager is responsible for managing post-sale relationships with strategic clients, ensuring service delivery aligns with business objectives, driving customer satisfaction, and identifying growth opportunities through cross-functional collaboration.
Key Responsibilities
- Own the post-sale relationship and serve as the dedicated executive voice for the customer.
- Translate complex service delivery metrics into business value and ensure continuous operation and high adoption.
- Collaborate with Support, Sales, and Engineering teams to transform service engagements into strategic partnerships.
- Act as the single point of contact for service performance, building trusted relationships with senior and operational leaders.
- Conduct operational and strategic management reviews, translating technical data into actionable recommendations.
- Manage the delivery lifecycle for premium services, mitigating risks and escalating critical issues as needed.
- Identify and position growth opportunities to increase product adoption and expand customer lifetime value.
- Build and maintain trust with C-level and senior technical stakeholders within large enterprise environments.
- Analyze operational data to develop strategic business plans, capacity, and resource allocation.
- Own and drive large-scale service delivery programs across complex, multi-platform environments.
- Influence cross-functional teams including Sales, Engineering, Finance, and Product Management to achieve results.
Requirements
- Experience as a Service Account Manager or in a similar client-facing role managing post-sale relationships with strategic clients.
- Demonstrated history of building and maintaining trust with C-level and senior technical stakeholders within large enterprise environments.
- Proven ability to own and drive large-scale service delivery programs in a complex, multi-platform, or enterprise software/hardware domain.
- Advanced capacity to analyze complex operational data, understand organizational objectives, and formulate strategic business plans, roadmaps, capacity, and resource allocation.
- Effective cross-functional influence skills with the ability to drive results and gain buy-in across multiple internal teams such as Support, Sales, Engineering, Finance, and Product Management without direct managerial authority.
- Ability to act as the single, accountable point of contact for service performance and build trusted relationships with senior and operational leaders in the assigned client portfolio.
- Experience leading regular Operational and Strategic Management Reviews (QBRs, SMRs), translating technical data and environment analysis into clear recommendations aligned with the client’s IT roadmap and business objectives.
- Proven ability to own and manage the efficient delivery lifecycle for all premium services, including proactively mitigating risks, managing implementation projects within change control windows, and escalating critical issues as needed.
- Ability to identify and position growth opportunities by leveraging deep knowledge of the customer’s environment and business needs to increase product adoption and expand customer lifetime value and contract portfolio.
- Willingness to work primarily in an in-office environment at the Mountain View, CA office, in compliance with company policies.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
In-office work environment in Mountain View, CA
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
More jobs at Pure Storage
ServiceNow Solutions Architect
Pure Storage
NEW
Santa Clara
Full Time
13h
$165k-248k
Senior Manager, Domestic Tax
Pure Storage
NEW
Santa Clara
Full Time
13h
$176k-265k
Software Engineer, DRaaS
Pure Storage
NEW
Prague
Full Time
13h
More jobs in Paris, France
Senior Strategic Account Director Public Sector Defense
Celonis
Paris
Full Time
Dec 17
Senior Strategic Account Director Public Sector Defense
Celonis
Paris
Full Time
Dec 19
Energy Efficiency Business Developer - France (f/m/d)
GO2
Remote
Full Time
Dec 16