Service Account Manager

As a Senior Service Account Manager (Senior SAM), you are responsible for managing and enhancing customer relationships, driving post-sales and support activities, and ensuring the successful deployment and operation of Everpure(formerly Pure Storage) products and solutions. This role is pivotal in orchestrating the customer experience, particularly in our largest and most strategic accounts. The ideal candidate will be a customer advocate with extensive industry-level expertise, a trusted advisor and subject matter expert, focused on leading the way to successfully drive customer satisfaction, retention, and business growth.

• Proven experience in a customer-facing role within the technology or data storage industry, orchestrating large, complex strategic accounts.
• Possesses strong project management skills, capable of coordinating multiple projects and resources effectively to meet tight deadlines and deliver successful outcomes.
• Excellent executive-level communication skills and the ability to manage stakeholder relationships effectively.
• Deep understanding of Everpure products and services, or the ability to quickly learn and apply this knowledge.
• Strong analytical skills and the ability to conduct risk analyses, capacity planning, and other strategic reviews.
• Ability to influence and collaborate across various internal teams and drive customer-inspired solutions.
• Expertise in mentoring and guiding junior team members.
• #LI-ONSITE