Cloud Native Professional Service Engineer
Pure StorageTokyo, Japan
Full Time
Posted August 7, 2026
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Job Description
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
Key Responsibilities
- This is a senior, customer-facing technical role within the Customer Success organization. We are looking for a deeply technical leader who can partner with Japanese customers, communicate effectively in Japanese (written and spoken), and guide them toward operational excellence with Portworx.
- Work directly with customer architects and senior administrators to design, deploy, and optimize mission-critical applications—including databases—within Kubernetes and other container orchestration environments using Portworx.
- Provide advanced technical escalation support to our Technical Support Engineering team.
- Lead joint solution development with technology partners to expand the Portworx ecosystem and drive deeper interoperability.
- Serve as a trusted technical advisor to customers and collaborate closely with sales teams to ensure successful adoption, expansion, and long-term satisfaction.
- Build and deliver compelling demos, reference architectures, and best practices that highlight the value of Portworx in cloud-native and hybrid environments.
- Create high-quality technical content in Japanese, including deployment guides, implementation documents, operational runbooks, and customer-facing solution material.
- Support daily customer deployment, integration, and optimization activities throughout the lifecycle of Portworx adoption.
- Provide expert-level technical guidance during all phases of customer engagement, especially with strategic and enterprise accounts in Japan.
Requirements
- Native-level Japanese language proficiency , including strong technical writing ability, and professional-level English communication skills.
- Deep knowledge of compute infrastructure, storage systems, and container orchestration technologies across both on-premises and cloud environments.
- Hands-on experience with major cloud platforms such as AWS, Google Cloud Platform (GCP), or Microsoft Azure, including their storage and compute services.
- Strong proficiency in at least one of the following:
- Practical experience with DevOps and automation tools such as Terraform, Ansible, Jenkins, and GitLab CI/CD.
- Familiarity with observability and monitoring platforms like Prometheus, Grafana, Datadog, or Splunk.
- Senior-level experience in a customer-facing role with the ability to distill complex technical concepts into clear, actionable guidance.
- Strong interpersonal and communication skills to work effectively with customers and internal engineering teams, particularly when handling escalations or driving product improvements.
- #LI-ONSITE
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