Senior Service Account Manager
Pure StorageSeoul, South Korea
Full Time
Posted March 17, 2026
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Job Description
The Senior Service Account Manager is responsible for managing customer relationships, supporting post-sales activities, and ensuring successful deployment and operation of Pure Storage products for strategic accounts, acting as a trusted advisor and driving customer satisfaction and business growth.
Key Responsibilities
- Manage and enhance customer relationships, focusing on post-sales and support activities
- Drive large, complex customer engagements across multiple product lines and solutions
- Coordinate and communicate support escalations, incident tracking, and issue resolution
- Own the overall customer service delivery, including inventory management, support, and training
- Manage and coordinate product implementations, migrations, and capacity planning
- Advocate for customer requirements and collaborate with internal teams to prioritize product features
- Share knowledge of products and guide team members to improve service delivery
- Conduct strategic reviews and provide insights for sales and service growth planning
- Track and maintain customer assets, ensuring risk mitigation and environment understanding
Requirements
- Proven experience in a customer-facing role within the technology or data storage industry, orchestrating large, complex strategic accounts.
- Possesses strong project management skills, capable of coordinating multiple projects and resources effectively to meet tight deadlines and deliver successful outcomes.
- Excellent executive-level communication skills and the ability to manage stakeholder relationships effectively.
- Deep understanding of Pure Storage products and services, or the ability to quickly learn and apply this knowledge.
- Strong analytical skills and the ability to conduct risk analyses, capacity planning, and other strategic reviews.
- Ability to influence and collaborate across various internal teams and drive customer-inspired solutions.
- Experience in managing and nurturing customer relationships, including post-sales and support activities.
- Ability to serve as a trusted advisor, advocate, and subject matter expert for customers.
- Experience in driving large, complex customer engagements across multiple product lines, functions, and solutions.
- Ability to manage and coordinate Pure implementations within prescribed change control windows, including conducting operational and strategic management reviews such as risk analyses, deployments, migrations, capacity planning, and expansions.
- Experience in advocating customer requirements for product features and functionalities, and collaborating with internal teams to identify new opportunities and business solutions.
- Ability to develop, maintain, and share a deep understanding and knowledge of Pure’s products and services.
- Experience in guiding and mentoring Service Account Managers.
- Ability to create and deliver internal content to promote knowledge sharing, best practices, and team educational opportunities.
- Experience in providing thought leadership and guidance on internal initiatives to improve customer and employee experience.
- Ability to provide key insights in sales and services growth planning sessions.
- Experience conducting quarterly onsite or virtual reviews and roadmap discussions with customers.
- Ability to analyze customer environments to accelerate business priorities and operational objectives through environment, roadmap, and IT initiatives.
- Experience in customer asset management, including tracking and maintaining customer assets in internal databases.
- Ability to develop and maintain a thorough understanding of customer environments to identify and mitigate risks, playing a key role in driving risk mitigation to completion.
- Willingness to travel periodically to customer sites, with travel requirements up to 30% in EMEA and APJ regions, and up to 15% on average for AMS regions.
- Physical ability to engage in periodic travel and in-person meetings as required.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
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