Senior Service Account Manager
Pure StorageRemote
Full Time
Posted February 2, 2026
$94k - $202k
Not Specified
Remote
Apply Now
Application opens on company website
Job Description
The Senior Service Account Manager is responsible for managing and enhancing the customer experience for large enterprise accounts in the data storage industry, acting as a trusted advisor, coordinating complex implementations, resolving high-severity issues, and driving strategic growth and operational excellence.
Key Responsibilities
- Manage end-to-end service delivery and customer success for large-scale enterprise accounts
- Lead complex product implementations and migrations, ensuring operational continuity
- Serve as the primary point of escalation for high-severity issues and coordinate rapid response
- Facilitate executive-level operational reviews and strategic roadmap discussions
- Mentor junior team members and develop internal knowledge resources
Requirements
- Minimum of 6 years relevant experience in a customer-facing role managing large accounts within the industry.
- Proven ability to navigate matrixed environments and build high-trust partnerships with executive stakeholders, acting as a calm and authoritative voice during complex technical negotiations or escalations.
- Deep professional experience within the technology or data storage sector, with the ability to provide subject matter expertise on complex product lines and translate customer requirements into prioritized product features.
- Demonstrated skill in conducting technical risk analyses, capacity planning, and environment assessments to mitigate risks and accelerate a customer’s operational objectives.
- Strong project management background with the ability to coordinate multiple high-priority projects and influence internal stakeholders to deliver results for the customer.
Benefits & Perks
Annual base salary range of $94,000 to $202,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
More jobs at Pure Storage
GSI Solutions Architect Pre-sales - France
Pure Storage
NEW
Paris
Full Time
22h
Member Of Technical Staff- Production Engineering
Pure Storage
NEW
Bangalore
Full Time
22h
Member Of Technical Staff- Production Engineering
Pure Storage
NEW
Bangalore
Full Time
22h
More jobs in Remote
Customer Success Manager, Growth
Affinity
NEW
VISA
Remote
Full Time
22h
Creative Video Producer, Brand
Affinity
NEW
Remote
Full Time
22h
$119k-137k
Head of Marketing - New Initiative
Sword
NEW
Remote
Full Time
22h