Senior Designated Services Engineer Shift Mon - Fri, 9 a.m. 6 p.m. EST

Pure Storage

Lehi, Utah

Full Time

Posted May 8, 2026

$97k - $167k

Not Specified

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Job Description

The Senior Designated Services Engineer for FlashBlade is responsible for providing advanced technical support, troubleshooting complex infrastructure issues, and building trusted relationships with high-value customers to ensure platform reliability and business continuity.

Key Responsibilities

Own and drive the triage, diagnosis, and resolution of complex hardware, software, and environmental anomalies within the FlashBlade ecosystem.
Act as the primary technical point of contact for assigned accounts, proactively evaluating infrastructure health and communicating support strategies.
Architect and lead resolution efforts during critical outages and hot escalations by coordinating cross-functional teams.
Create technical documentation, FAQs, and knowledge base articles to scale solutions globally.
Mentor and coach junior support engineers to enhance organizational knowledge and capabilities.

Requirements

A minimum of 5 years of experience in a customer-facing and/or technical support role.
Mastery in diagnosing complex, multi-vendor environmental issues spanning Linux, Unix systems, networked storage architectures, and advanced enterprise server setups.
Deep technical proficiency in triaging, analyzing, and resolving Ethernet, IP, and high-performance file object storage communication layer protocols.
Proven capability to direct technical communication and handle critical customer situations effectively when presenting technical realities to executive leadership.
Demonstrated ability to build strong internal networks across engineering, product, and account teams to accelerate product improvements and bug fixes.
Ability to work in an in-office environment at the Lehi or North Carolina office in compliance with company policies, unless on PTO, work travel, or other approved leave.