Senior CX Program Manager
Pure StorageLehi, Utah
Full Time
Posted January 29, 2026
$104k - $224k
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Application opens on company website
Job Description
The Senior CX Program Manager is responsible for leading global customer experience initiatives, transforming strategy into engaging programs, synthesizing feedback into actionable plans, and fostering cross-functional collaboration to improve customer and employee engagement across the organization.
Key Responsibilities
- Design and execute global customer experience engagement programs
- Synthesize feedback from CSAT and NPS programs into actionable plans
- Draft and manage internal communications and change management workflows
- Maintain and operate the CX HUB and project portfolios to improve operational efficiency
- Lead cross-functional projects between CX and GTM teams to ensure measurable outcomes
Requirements
- 8 years of Program Management and or communications experience required
- Background in Project Management, in particular with aligning multiple groups around a single objective
- Proven ability to align multiple cross-functional groups around a single objective, managing complex timelines and competing priorities without losing sight of the details
- Expert-level skills in drafting clear, compelling narratives and leading organizations through process changes and cultural shifts in strategic communication and change management
- Ability to synthesize data from feedback programs like NPS and CSAT into structured project plans and executive-level reporting
- Proficiency in maintaining real-time project repositories and digital collaboration tools such as Google Workspace to drive transparency and global accessibility
- Ability to design and execute end-to-end global programs, including All Hands and leadership forums, ensuring content aligns with business priorities
- Experience synthesizing insights from CSAT and NPS programs into actionable corrective plans and driving accountability across GTM functions
- Ability to draft and manage high-impact internal communications and change management workflows
- Experience owning and maintaining a CX HUB and operational project portfolios to reduce friction for frontline teams and scale operational efficiency
- Experience leading collaborative projects between CX and GTM teams to ensure measurable, repeatable program outcomes that contribute to long-term business growth
- Willingness to work in an in-office environment at Santa Clara, Lehi, or North Carolina locations in compliance with company policies
Benefits & Perks
Salary range: 104,000 - 224,000 USD
Work environment: primarily in-office in Santa Clara, Lehi, or North Carolina
Work schedule: flexible time off, including options for PTO and work travel
Additional benefits: wellness resources, company-sponsored team events, potential incentive pay and/or equity, inclusive and supportive company culture
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