Senior Customer Success Manager
Pure StorageLocation not specified
Full Time
Posted February 11, 2026
$97k - $207k
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Application opens on company website
Job Description
The Senior Customer Success Manager is responsible for managing the customer lifecycle, ensuring technical adoption and business value realization, and acting as a strategic advocate to drive retention, growth, and customer satisfaction within a subscription-based data storage company.
Key Responsibilities
- Orchestrate the end-to-end customer lifecycle from onboarding to renewal to maximize investment and achieve business KPIs
- Serve as the primary post-sales contact for key accounts, translating customer needs into feedback for product and engineering teams
- Lead and facilitate strategic executive business reviews with stakeholders to align technical performance with business objectives
- Identify and mitigate churn risks through issue resolution and escalation management
- Identify expansion opportunities to increase the company's footprint within customer data center architectures
- Design scalable processes, tools, and frameworks to deliver a consistent customer experience globally
Requirements
- Minimum of 5 years experience in a customer-facing, account management role
- At least 2 years experience in a Customer Success role
- Prior experience in a Professional Services Consultant, Technical Account Manager (TAM), Support, Sales Engineering, or similar function
- Experience in an enterprise data center environment is preferred, but not required for the right candidate
- Ability to orchestrate the end-to-back customer lifecycle from high-touch onboarding to strategic renewals, ensuring customers maximize their investment in Pure s as-a-Service model to achieve their specific business KPIs
- Ability to serve as the primary post-sales conduit for key accounts, translating complex customer needs into actionable feedback for Product Management and Engineering
- Experience in leading and facilitating monthly and quarterly strategic sessions with stakeholders and Global System Integrators (GSIs) to align technical performance with corporate objectives, capacity planning, and long-term growth roadmaps
- Proven ability to proactively identify and mitigate churn risks through issue resolution and escalations
- Experience in identifying and pursuing expansion opportunities that deepen the company's footprint within the customer’s data center architecture
- Ability to contribute to designing scalable processes, tools, and programmatic frameworks that define how to deliver a consistent customer experience globally
Benefits & Perks
Salary range: $97,000 - $207,000 USD
Potential eligibility for incentive pay and equity
Work environment primarily in-office with locations in New York, North Carolina, California, or Utah
Flexible time off
Wellness resources
Company-sponsored team events
Inclusive and supportive company culture
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