Senior Collections Manager

Pure Storage

Bangalore, India

Full Time

Posted May 4, 2026

Not Specified

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Job Description

This role involves leading and transforming the global collections and cash flow operations within a fast-paced, technology-driven environment, focusing on automation, strategic financial management, and cross-functional collaboration to optimize financial processes and support the company's growth.

Key Responsibilities

Lead and develop a high-performing collections team to ensure timely resolution of overdue balances and dispute management
Partner with IT and Finance to migrate manual workflows to automated, AI-based solutions for collections processes
Own the monthly and quarterly cash flow forecasting and monitor DSO trends to provide actionable insights to leadership
Collaborate with cross-functional teams such as Revenue, Billing, Sales, Tax, Credit, and Accounting to resolve billing and payment issues
Maintain and optimize global collections policies and SOX controls to ensure compliance and continuous process improvement

Requirements

Proven ability to lead and mentor large-scale Finance or Accounts Receivable (AR) teams within a fast-paced, global technology or SaaS environment, with a focus on professional development and team upskilling.
High proficiency in ERP systems such as NetSuite and a track record of successfully implementing automation tools, Robotic Process Automation (RPA), or AI-driven analytics to replace manual financial processes.
Exceptional fluency in spoken and written English, with the ability to influence internal stakeholders and external partners, effectively managing high-stakes escalations and complex financial negotiations.
A data-driven approach to collections management, with the ability to translate aging reports and Days Sales Outstanding (DSO) metrics into clear strategies for bad debt mitigation and operational improvement.
Flexibility to collaborate across time zones, including alignment with California-based headquarters, and the ability to work independently to drive results in a high-growth, multi-currency environment.
Experience owning and managing the monthly and quarterly cash flow forecasting process and monitoring DSO trends, providing executive leadership with actionable insights and performance metrics.
Ability to act as a key bridge and collaborator between Revenue, Billing, Sales, Tax, Credit, Accounting, IT, etc., to resolve complex billing and payment issues, and to navigate sales escalations effectively.
Maintain and optimize global collections policies and SOX controls, ensuring all activities meet internal audit requirements.
Familiarity with automation tools and AR analytics platforms, and experience implementing or managing RPA or workflow tools in AR Collections.
Educational qualification of BS or BA or a related professional qualification.
Strong leadership qualities with a balance of empathy and accountability, and excellent problem-solving and conflict-resolution abilities.
Detail-oriented, organized, and capable of managing competing priorities in a high-growth environment.
Passion for continuous improvement, automation, and operational excellence.