We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.
Key Responsibilities
The Senior Business Systems Analyst, Legal Operations will design, optimize, and support the systems and workflows that power our global Legal function. This role translates Legal and business objectives into scalable processes, data models, and technology solutions—enabling higher productivity, better decision-making, and responsible use of automation and AI across the Legal portfolio.
You will partner closely with Global Legal Ops & Enablement (GLOE), Legal practice groups, Finance, HR, DTG/IT, and external vendors to build and maintain an integrated ecosystem (e.g., ServiceNow Legal Service Delivery, CLM/CM, knowledge/AI tools, matter management, e‑billing and reporting).
Requirements
7+ years of experience in Business Systems Analysis, Business Operations, or Program Management in a technology‑driven environment; Legal Operations or G&A experience strongly preferred.
Proven track record translating business requirements into system designs, user stories, and testable acceptance criteria.
Demonstrated experience with one or more of the following:
Strong process design and documentation skills (BPMN or similar), including running workshops, mapping current/future‑state, and identifying automation opportunities.
Solid data and analytics skills: able to define KPIs, design dashboards, and interrogate data for trends and root causes; experience with modern analytics stack (e.g., Snowflake for data warehousing and Tableau for visualization).
Experience working in cross‑functional, matrixed organizations with IT, Finance, HR, Sales Ops, or similar partners.
Excellent communication skills, with the ability to tailor messaging for attorneys, executives, technical teams, and end users.
Comfort managing multiple projects and stakeholders in a fast‑paced, high‑growth environment.
Prior experience working in or closely with a corporate Legal department (e.g., Legal Operations, Compliance, Privacy, IP, Commercial, Employment, Litigation).
Hands‑on experience with ServiceNow configuration in a business/system analyst or product owner capacity.
Background in legal tech, process improvement, or shared services (e.g., G&A transformation, ticketing/intake systems, workflow automation).
Familiarity with change management frameworks (e.g., Prosci/ADKAR) and training design.
Experience supporting or implementing AI/automation initiatives in a controlled, governance‑driven way.
#LI-TH3, #LI-ONSITE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
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