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Job Description
This role involves coordinating professional services projects and customer engagements within the data storage industry, working closely with support, sales, and operations teams to ensure successful project delivery and a positive customer experience.
Key Responsibilities
- Coordinate and manage the end-to-end lifecycle of professional services bookings in the APJ region
- Collaborate with support, operations, logistics, sales, and finance teams to execute professional services tasks
- Coordinate service engagements and installations
- Manage calendars and schedule activities for implementation engineers
- Maintain support applications such as Salesforce CRM and KeyedIn
- Track project progress and ensure timely delivery
- Develop and automate processes related to project coordination
- Analyze operational and financial data to improve program efficiency
Requirements
- High School Diploma or Equivalent
- Self-starter, critical thinking, problem solver, detail-oriented, and highly organized
- At least 3 years of project program management or Statement of Work (SoW) technical writing experience
- Ability to simultaneously work on multiple engagements and priorities
- Excellent time management, analytical skills, and strong verbal and written communication skills
- Flexibility to support various time zones
- Basic accounting and finance knowledge
- Proven experience in developing and automating processes
- Proven experience in managing large-scale programs
- Sales experience (preferred but not mandatory)
- Professional Services engagement scheduling experience
- Strong interpersonal and presentation skills for interacting with team members and clients
- A passion for customer satisfaction and outstanding customer experience
- Willing and able to work in an open office, team environment
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Opportunities for growth and development
Supportive and inclusive work environment
Ready to Apply?
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