Manager, Subscription Specialist, APAC
Pure StorageSingapore, Singapore
Full Time
Posted November 5, 2025
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Job Description
This role involves managing and driving adoption of Pure Storage's Evergreen One storage-as-a-service product in the APAC region, supporting customer success, sales enablement, and operational processes, while collaborating across teams to enhance customer experience and business growth.
Key Responsibilities
- Support customer acquisition, onboarding, service delivery, and adoption of Evergreen One across the APAC region.
- Act as a product expert and trusted advisor to customers and internal teams, representing the finance unit.
- Drive adoption and growth of Evergreen One among target companies across various verticals.
- Collaborate with sales, partners, and cross-functional teams to expand the customer base and improve customer experience.
- Provide financial modeling, business case development, and consulting to support new pursuits and existing customer expansion.
- Oversee operational tasks related to subscriptions, including configuration, validation, and billing processes.
- Develop and maintain operational dashboards and track KPIs to monitor performance.
- Engage with stakeholders to communicate market opportunities, trends, and customer feedback.
- Manage escalations and ensure successful service delivery and customer success initiatives.
Requirements
- Bachelor's degree in a relevant field.
- Minimum of 7-10 years of experience in IT Infrastructure, IaaS, SaaS, and Software industry.
- Strong command on IaaS SaaS customer success and service delivery with a proven track record of delivering results for customers.
- Experience partnering with sales, business development, customer success, and professional services organizations.
- Strong business development acumen supporting sales teams through strategic sales campaigns.
- Ability to think strategically and execute methodically in a startup-like environment.
- Ability to own the execution of standard operating procedures and best practices governed by the business unit to provide consistent customer experience.
- Experience participating in enablement initiatives to help scale operational knowledge and differentiation.
- Track customer 360 metrics and provide regular updates to management.
- Experience with reviewing hardware configurations, modifying service subscriptions, validating invoicing setup, validating billing amounts for complex accounts, and enabling global subscription commitments.
- Understanding of the subscription product catalog and providing teams with appropriate configurations based on subscription type or custom requirements.
- Engagement in team projects to adapt operations and governance based on business model decisions, including new subscription offerings and routes to market.
- Development and maintenance of operational dashboards including tracking KPIs.
- Strong working knowledge of cloud and SaaS products, data center technologies, and cloud SaaS commercial models, contracts, customer success experience, and business development.
- Experience with procuring and/or selling as-a-service models and related pricing structures.
- Financial modeling skills and understanding of P&L, cash views, balance sheets fundamentals, etc.
- Willingness to travel approximately 20% mostly within the region and to HQ in California.
- Excellent documentation and reporting skills.
- Ability to collaborate with cross-functional teams including Sales, Services, Product, Finance, Legal, Deal Desk, and Enablement.
- Experience with services SOW, SaaS IaaS service contracts, and SaaS IaaS product offerings (preferred).
- Experience with public cloud IaaS and PaaS (highly desired).
- Experience supporting or procuring SaaS IaaS service contracts and product offerings (preferred).
- Ability to communicate market opportunities, trends, needs, and field feedback to cross-functional teams.
- Preparedness to pitch to C-level executives, driving home the value and differentiation of the offering.
- Ability to develop mutually-beneficial and trusting relationships within the company and regional partners to facilitate operationalization through channels.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Opportunities for growth and development
Inclusive and diverse work environment
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