Manager, Subscription Specialist, APAC
Pure StorageSingapore, Singapore
Full Time
Posted November 5, 2025
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Job Description
The role involves leading customer adoption and success for Evergreen One storage-as-a-service in the APAC region, acting as a product and financial expert to support sales, onboarding, service delivery, and customer relationships across various industries.
Key Responsibilities
- Support customer acquisition, onboarding, service delivery, and adoption of Evergreen One storage services across the APAC region.
- Drive adoption and growth of Evergreen One among target companies in various verticals.
- Provide product expertise, financial modeling, and business insights to support sales and expansion efforts.
- Partner with services organization to oversee onboarding, deployment, ongoing customer success, and manage escalations.
- Build and maintain relationships with internal teams, partners, and customers to facilitate sales and operational processes.
- Act as a product evangelist, pitching value propositions to C-level executives and stakeholders.
- Review hardware configurations, modify service subscriptions, validate invoicing, and manage operational tasks related to subscriptions.
- Develop and maintain operational dashboards and track KPIs to monitor performance and customer success.
- Collaborate across functions including sales, product, finance, legal, and enablement to improve processes and offerings.
- Understand and communicate market trends, customer needs, and field feedback to enhance customer experience.
Requirements
- Bachelor's degree in a relevant field.
- Minimum of 7-10 years of experience in IT Infrastructure, IaaS, SaaS, and Software industry.
- Strong command on IaaS SaaS customer success and service delivery with a proven track record of delivering results for customers.
- Experience partnering with sales, business development, customer success, and professional services organizations.
- Strong business development acumen supporting sales teams through strategic sales campaigns.
- Ability to think strategically and execute methodically in a startup-like environment.
- Ability to own the execution of standard operating procedures and best practices governed by the business unit to provide consistent customer experience.
- Participate in enablement initiatives to help scale operational knowledge and differentiation.
- Track customer 360 metrics and provide regular updates to management.
- Experience with procuring and/or selling as-a-service models and related pricing structures (highly desirable).
- Financial modeling and understanding of P&L, cash views, balance sheets fundamentals, etc. (highly desirable).
- Experience with services SOW, SaaS IaaS service contracts, and SaaS IaaS product offerings (preferred).
- Experience with public cloud IaaS and PaaS highly desired.
- Good documentation and reporting skills.
- Ability to support net new pursuits, supporting customer success organization for existing install base, and field enablement, with specific focus on driving adoption and growing the business for Evergreen One.
- Ability to support customer acquisition, onboarding, service delivery, and ongoing customer success across the APAC region.
- Ability to build strong relationships both internally within the company and externally with regional partners and customers.
- Technical, commercial, financial modeling, and business acumen skills.
- Understanding and managing operational tasks such as reviewing hardware configurations, modifying service subscriptions, validating invoicing setup, validating billing amounts for complex accounts, and enabling global subscription commitments.
- Ability to develop and maintain operational dashboards including tracking KPIs.
- Strong working knowledge of cloud and SaaS products, data center technologies, and cloud SaaS commercial models, contracts, and customer success experience.
- Experience with procuring and selling as-a-service models and related pricing structures.
- Willingness to travel approximately 20% mostly within the region and to HQ in California.
- Excellent communication skills to pitch to C-level executives and communicate market opportunities, trends, and customer needs.
- Ability to collaborate with cross-functional teams including Sales, Services, Product, Finance, Legal, Deal Desk, and Enablement.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
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