Japan IT Support Specialist

Pure Storage

Tokyo, Japan

Full Time

Posted May 9, 2026

Not Specified

~20 people viewed this recently

Apply Now

Application opens on company website

Job Description

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

Key Responsibilities

The Japan IT Specialist based in our Tokyo office, responsible for managing all HelpDesk activities to ensure an optimal experience for our users in Japan.
In addition to supporting the Tokyo office, this position remotely manages the Everpure Nagoya and Osaka offices, visiting those locations only when necessary.
What You Will Be Doing:
The candidate brings years of experience to the table to organize and help promote future scalability throughout the organization.This key role will be the point of contact to address and resolve service incidents and requests raised by the users primarily in Japan, in line with the Service Desk objectives and therefore to satisfy the communication needs of the IT staff and the employees of the organization.
We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.
Provide tier 1 hardware and software support for local and remote Mac OS X and Microsoft Windows users in Japan
Shipment as well as provision/installation of IT equipment such as Monitors, laptops, cables and peripherals at desks
Provision new laptops, set up workspaces, and handle on-boarding orientation for new hires.
Source and manage inventory for our Japan offices(Tokyo & Osaka)
Support telecommunications, Audio Visual and digital signage technologies such as VoIP phones, Zoom, Logitech conferencing devices etc.
Provide desk-side support for our Japan office employees
Assist in developing and documenting standards and procedures for Japan end-user support.
Provide base-level systems and network support in conjunction with our Server and Network teams.

Requirements

Excellent communication skills, ability to handle users and leaders at all levels - L2
Logical thinking and Decision making - L2
Negotiation Skills - L1
Presentation Skills - L1
Escalation Management - L2
Incident Triage - L1
Major Incident Management - L1
Service Request fulfillment - L1
Knowledge(KB) Articles creation in ServiceNow - L1
#LI-ONSITE (Tokyo)