Japan IT Specialist Brand New Onsite at Tokyo office Junior level

Pure Storage

Tokyo, Japan

Full Time

Posted May 9, 2026

Not Specified

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Job Description

The Japan IT Specialist is responsible for providing helpdesk support, managing IT equipment, supporting telecommunications and AV technologies, and assisting with end-user services in the Tokyo, Nagoya, and Osaka offices to ensure smooth IT operations and user satisfaction.

Key Responsibilities

Manage HelpDesk activities to support users in Japan, including incident and request resolution
Provide tier 1 hardware and software support for Mac OS X and Windows users in Japan
Ship, install, and configure IT equipment such as monitors, laptops, and peripherals
Onboard new hires by provisioning laptops and setting up workspaces
Support telecommunications, audio-visual, and digital signage technologies
Assist with developing and documenting support standards and procedures for Japan end-users
Provide basic systems and network support in collaboration with server and network teams
Manage IT hardware assets, including procurement, shipment, and inventory control
Support mobile devices, primarily iOS and Android
Assist with user account management in GSuite, Okta, JAMF, and Airwatch

Requirements

Minimum of 3 years IT Help Desk or desktop support experience.
Experience creating and maintaining AD Okta accounts.
Experience administering and working with common cloud-based enterprise solutions such as Gmail, GDrive, Slack, Zscaler, Crowdstrike.
Basic knowledge of endpoint security and management.
Experience supporting and troubleshooting Mac OS X and Windows 10/11 operating systems.
Experience supporting mobile devices, preferably iOS and Android.
Experience with IT hardware asset management, including procurement, shipment, stock management, and material inward/outward movement.
Support experience with telecommunications, Audio Visual, and digital signage technologies such as VoIP phones, Zoom, Logitech conferencing devices.
Support experience providing desk-side support for office employees.
Experience supporting and provisioning IT equipment such as monitors, laptops, cables, and peripherals at desks.
Experience supporting new hire onboarding, workspace setup, and orientation.
Experience supporting and maintaining GSuite, Okta, JAMF, and Airwatch Workspace One administration.
Ability to support and troubleshoot in a primarily in-office environment, working from the Tokyo office in compliance with company policies.
Fluent Japanese language skills (conversational level acceptable) and ability to speak English.
Possession of or willingness to obtain ITIL foundation certification (desirable).