Global Support Center Manager
Pure StorageBangalore, India
Full Time
Posted December 21, 2025
Apply Now
Application opens on company website
Job Description
The role involves leading and managing global security operations centers, overseeing security monitoring, incident response, and threat analysis to ensure the safety of personnel and assets worldwide, while mentoring teams and maintaining compliance with security policies.
Key Responsibilities
- Oversee the 24x7 operations of dual physical security support centers in Santa Clara and Bangalore
- Lead, train, and mentor the security support center team to ensure operational readiness and proficiency
- Develop and maintain Standard Operating Procedures for incident response and emergency procedures
- Audit and ensure compliance of security systems and physical security policies
- Monitor and report on global security incidents, providing intelligence and briefings to leadership
- Manage relationships with security vendors and partners to ensure effective security coverage
- Coordinate and support incident response, emergency planning, and continuity efforts
Requirements
- Minimum of three years of proven supervisory experience managing a Global Security Operations Center (GSOC) or similar physical security management role in a fast-paced, global 24x7 environment.
- Strong knowledge of managing and operating enterprise security systems, including Access Control Software and IP camera systems.
- Familiarity with security incident management and global risk monitoring platforms.
- Demonstrated ability to develop, implement, and maintain emergency response plans and security procedures, including the authority to initiate critical mass communications during security or safety emergencies.
- Experience supporting security vendors and partners to ensure service level agreements are met and appropriate staffing levels are maintained for continuous, effective security coverage.
- Excellent verbal and written communication skills with the capacity to deliver detailed security briefings to senior leadership and handle de-escalate high-pressure security situations effectively.
- Ability to oversee the day-to-day operations of dual physical security support centers located in Santa Clara, CA, and Bangalore, India, ensuring efficient 24x7 response to alarms, incidents, and security tasks.
- Ability to lead, train, and mentor contracted physical security support center teams, developing and conducting training programs, quizzes, and scenarios to ensure operational readiness and proficiency on security systems and protocols.
- Experience developing, implementing, and maintaining Standard Operating Procedures (SOPs) for responding to global security incidents, initiating emergency procedures, and supporting investigations with corrective actions.
- Ability to regularly audit security systems such as Access Control, IP cameras, and protocols to ensure compliance with corporate standards, and develop physical security policies.
- Ability to monitor and report on global security incidents affecting personnel or operations, providing detailed security briefings and updates to physical security management and senior leadership.
- Physical presence required to work from the Bangalore, India office in compliance with company policies, unless on PTO, work travel, or approved leave.
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Opportunities for growth and development
Inclusive and diverse work environment
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
More jobs at Pure Storage
ServiceNow Solutions Architect
Pure Storage
NEW
Santa Clara
Full Time
2d
$165k-248k
Senior Manager, Domestic Tax
Pure Storage
NEW
Santa Clara
Full Time
2d
$176k-265k
Software Engineer, DRaaS
Pure Storage
NEW
Prague
Full Time
2d
More jobs in Bangalore, India
Application Product Manager - Production Planning
Celonis
Bangalore
Full Time
Dec 17
Senior Application Product Manager - Production Planning
Celonis
Bangalore
Full Time
Dec 17
Software Engineer- Java
Celonis
Bangalore
Full Time
Dec 17