Firmware Triage Lead
Pure StorageSanta Clara, California
Full Time
Posted February 4, 2026
$211k - $317k
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Application opens on company website
Job Description
This role involves leading the firmware triage process for storage products, analyzing complex firmware failures, driving product quality improvements through data-driven insights, and collaborating with engineering teams to optimize troubleshooting workflows and prevent recurring issues.
Key Responsibilities
- Own and optimize the firmware triage workflow for storage products
- Lead technical investigations and root cause analysis of firmware failures
- Develop and maintain dashboards and analytics to monitor product quality and trends
- Automate issue reproduction, failure injection, and feedback processes using scripting and CI/CD tools
- Collaborate with engineering teams to prioritize triage efforts based on customer impact and business needs
- Identify and propose systemic improvements to prevent recurring firmware issues
Requirements
- In-depth technical knowledge of SSD technology, NAND flash media characteristics, and the Flash Translation Layer (FTL) within embedded storage systems.
- Highly proficient ability to conduct deep technical failure analysis using standard embedded debugging tools, event logs, and crash dumps to isolate complex firmware defects.
- Proven track record of leading, managing, and optimizing a complex technical triage or debug process across multiple geographically distributed engineering teams.
- Expert capability in using analytics platforms such as Jira filters and dashboards to process large datasets, extract meaningful quality metrics, and drive data-informed decisions and communications.
- Solid experience utilizing Python or similar scripting languages to develop tools for issue reproduction, test automation, and efficient data analysis.
- Experience defining, managing, and optimizing the end-to-end firmware triage workflow, including prioritizing, assigning, and tracking all incoming firmware defects within the Direct Flash Module (DFM) and SSD layers.
- Ability to lead failure analysis and root cause analysis (RCA) for critical firmware failures, utilizing expertise in embedded systems, NAND flash characteristics, and debugging tools.
- Experience designing, maintaining, and leveraging dashboards and analytics platforms to communicate product health, quality trends, and risk exposure to engineering and product leadership.
- Proven ability to apply expertise in CI/CD systems like Jenkins and scripting to automate issue reproduction, failure injection, and streamline feedback processes between triage, development, and validation teams.
- Strong, in-depth technical knowledge of storage firmware, including SSD technology, NAND flash media characteristics, and the Flash Translation Layer (FTL).
- Demonstrated ability to lead, manage, and optimize technical processes related to firmware triage or debugging across multiple engineering teams.
- Educational background or equivalent experience in a relevant technical field related to embedded systems, storage technology, or software engineering.
Benefits & Perks
Salary range: 211,000 - 317,000 USD
Potential eligibility for incentive pay and equity
Flexible time off
Wellness resources
Company-sponsored team events
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