Customer Success Manager, Portworx
Pure StorageBangalore, India
Full Time
Posted December 12, 2025
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Job Description
The role involves managing and enhancing customer relationships as a Customer Success Manager for Pure Storage Portworx, focusing on onboarding, support, adoption, and retention to ensure customer satisfaction and drive product adoption in enterprise environments.
Key Responsibilities
- Drive customer satisfaction and build trusted advisor relationships through personalized support and engagement.
- Manage onboarding, support, adoption, training, advocacy, and retention activities for customers.
- Act as a customer advocate and subject matter expert, bridging communication between customers and internal teams.
- Align Pure Storage Portworx technology with customer business and technical needs through engagement and communication.
- Define success metrics and develop processes, systems, and tools to ensure customer growth and successful deployment.
- Develop deep understanding of customer business priorities, technical environment, and IT initiatives.
- Establish and lead strategic reviews related to hardware service delivery, deployments, migrations, and capacity planning.
- Own the post-sales service delivery relationship, ensuring a positive customer experience and value realization.
- Deliver business reviews to align technical and business goals across stakeholders.
- Participate in technical troubleshooting, support discussions, and executive briefings.
Requirements
- 3 years experience in customer-facing, relationship management role, with prior experience in TAM, CSM, Professional Services, Support, Sales Engineer, or similar roles preferred
- Willingness and ability to cover U.S. working hours
- 1 year experience working with container orchestration technology in an enterprise environment
- Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships with premier Enterprise, Public Sector, Healthcare, and Financial Services Industry customers
- Ability to scale from technical engagements and guidance to mid-level IT management interaction
- Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services
- Ability to manage multiple projects and tasks, determining project urgency and executing detailed action plans in collaboration with customers and stakeholders
- Written and verbal communication skills including the ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms, reports, and presentations to executives within Pure and customer organizations
- Demonstrated ability to handle critical issues, drive discussion, and present internal and customer issues at the executive level
- Willingness and ability to travel occasionally at short notice, and provide after-hours and weekend on-call support as needed
- Ability to adapt to, define, and influence within a new business line where policies, processes, and operations are in early stages of development
- Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent technical experience
- Good technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure
- Broad understanding of the cloud native landscape, current CNCF projects, and popular applications use cases met by this architecture
- Ability to seek and identify new use cases which could benefit from cloud native architecture
- Ability to run technical demonstration sessions of newly released features which could benefit specific accounts
Benefits & Perks
Competitive salary and compensation package (salary range not specified)
Work environment perks such as flexible time off, wellness resources, and company-sponsored team events
Opportunities for growth and development within a supportive team culture
Recognition as a Fortune Best Large Workplace and Great Place to Work
Inclusive and diverse workplace committed to equal opportunity and accessibility
Potential for travel up to 25% for customer visits
Support for work-life balance through flexible policies and resources
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