Customer Success Manager, Portworx
Pure StorageBangalore, India
Full Time
Posted February 24, 2026
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Job Description
The role involves managing and enhancing customer relationships for Pure Storage's Portworx platform by providing technical guidance, support, and strategic insights to ensure successful deployment, adoption, and growth, while acting as a trusted advisor and advocate across various internal teams and customer organizations.
Key Responsibilities
- Drive customer satisfaction and build trusted advisor relationships through personalized support and engagement.
- Manage post-sales service delivery, including onboarding, support, adoption, and issue resolution.
- Conduct strategic reviews and ensure successful deployment, delivery, and value realization of products.
- Act as a customer advocate and liaison with internal teams to align technology with customer needs.
- Develop deep understanding of customer business priorities, technical environment, and IT initiatives.
- Deliver business reviews to align technical and business goals across stakeholders.
- Support technical demonstrations, troubleshooting, and technical guidance to customers.
- Identify and drive adoption of cloud native architectures and use cases to expand customer engagement.
Requirements
- Minimum of 3 years experience in a customer-facing, relationship management role, such as TAM, CSM, Professional Services, Support, Sales Engineer, or similar roles.
- At least 1 year of experience working with container orchestration technology in an enterprise environment.
- Bachelor’s Degree in Computer Science, Engineering, or a related field, or equivalent technical experience.
- Good technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure.
- Broad understanding of the cloud native landscape, current CNCF projects, and popular applications use cases met by this architecture.
- Ability to seek and identify new use cases which could benefit from cloud native architecture.
- Ability to run technical demonstration sessions of newly released features that could benefit specific accounts.
- Ability to develop a deep and technical understanding of a customer’s business priorities, operational model objectives, data center environment, data center architecture roadmap, implementations, business priorities, and IT initiatives.
- Experience establishing, owning, and driving strategic, operational, risk, and growth management reviews related to hardware service delivery, deployments, migrations, and capacity planning expansions.
- Experience owning the overall post-sales service delivery relationship with key customers, including responsibility for total customer experience within accounts.
- Proven ability to deliver monthly and quarterly business reviews to align business and technical goals across multiple stakeholders such as customers, partners, GSIs, and internal functions.
- Excellent communication, project management, presentation, and problem-solving skills, with the ability to build trusted partner relationships with enterprise, public sector, healthcare, and financial services industry customers.
- Ability to scale from technical engagements and guidance to mid-level IT management interaction.
- Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services.
- Strong written and verbal communication skills, including the ability to clearly articulate technical issues to both technical and non-technical audiences, and explain business impact in reports and presentations to executives.
- Demonstrated ability to handle critical issues, drive discussions, and present internal and customer issues at the executive level.
- Willingness and ability to travel occasionally at short notice, including providing after-hours and weekend on-call support as needed.
- Ability to adapt to, define, and influence within a new business line where policies, processes, and operations are in early stages of development.
Benefits & Perks
Competitive salary range (not specified)
Work environment perks such as flexible time off, wellness resources, and company-sponsored team events
Opportunities for growth and development
Inclusive and diverse workplace culture
Support for accommodations and accessibility
Potential for travel (up to 25%)
Work from local Pure Storage office (in-office environment)
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