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Job Description
The role involves supporting customers in leveraging Celonis' Process Intelligence platform to identify business challenges, build use cases, demonstrate value, and drive process improvements, with a focus on customer engagement, solution consulting, and value realization across various industries and regions.
Key Responsibilities
- Collaborate with customers to identify core business challenges and develop solutions using Celonis technology
- Build demos and business cases to demonstrate value and support customer acquisition
- Conduct value assessments and proof-of-value projects to quantify benefits and develop strategic roadmaps
- Facilitate workshops to identify process improvement opportunities and initiate change initiatives
- Present results and value realization outcomes to senior management and stakeholders
- Develop expansion strategies to embed Celonis as a core business transformation platform within customer organizations
- Provide feedback to product teams to enhance platform capabilities based on customer use cases
Requirements
- 5 years of experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement, and respective Software deployment, ideally in a customer-facing role in Solution Consulting, Sales Engineering, IT Management Consulting with a Business Software SaaS Provider or a Consultancy, or in an Inhouse role such as a Center of Excellence for Data Mining Analytics Intelligence within an Enterprise.
- Good knowledge of Business Software SaaS applications such as SAP, with experience in implementing RPA and/or BI Tools, and/or building Dashboards, Apps, and Action Flows.
- Hands-on SQL experience and Python is preferred.
- Experience in collaborating with IT teams.
- Experience in identifying use cases for business process improvement and deploying improvement measures, being a change agent, and training users and process owners to realize value.
- Experience in planning and managing project scopes, expectations, and timelines, managing multiple projects across different parts of the value journey, and leveraging partners from the Celonis Ecosystem.
- Experience in preparing and communicating value roadmaps and results to stakeholders and management, both internally and externally.
- Excellent communication and presentation skills in Italian and English.
Benefits & Perks
generous PTO
hybrid working options
company equity RSUs
comprehensive benefits
extensive parental leave
dedicated volunteer days
access to resources such as gym subsidies, counseling, and well-being programs
clear career paths
internal mobility
dedicated learning program
mentorship opportunities
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