Customer Success Manager, Portworx
Pure StorageBangalore, India
Full Time
Posted November 20, 2025
Apply Now
Application opens on company website
Job Description
The role involves managing and enhancing customer relationships as a Customer Success Manager for Pure Storage Portworx, focusing on onboarding, support, adoption, and retention to ensure customer satisfaction and drive growth through technical expertise and strategic engagement.
Key Responsibilities
- Drive customer satisfaction and strengthen relationships through personalized support and advocacy.
- Manage onboarding, support, training, adoption, and retention activities for customers.
- Act as a trusted advisor and subject matter expert on Pure Storage Portworx technology.
- Engage with customers and internal teams to align technology solutions with business needs.
- Ensure successful deployment, delivery, and value realization of Portworx licenses.
- Define success metrics and develop processes, systems, and tools to support customer growth.
- Develop deep understanding of customer business priorities, technical environment, and architecture.
- Lead strategic reviews related to hardware service delivery, deployments, and capacity planning.
- Own the post-sales service delivery relationship and manage issues, escalations, and resolutions.
- Conduct business reviews to align technical and business goals with stakeholders.
- Act as a customer advocate within cross-functional teams and support internal programs.
Requirements
- 3 years experience in customer-facing, relationship management role, with prior experience in TAM, CSM, Professional Services, Support, Sales Engineer, or similar roles preferred
- Willingness and ability to cover U.S. working hours
- 1 year experience working with container orchestration technology in an enterprise environment
- Excellent communication, project management, presentation, and problem-solving skills required with the ability to build trusted partner relationships with premier Enterprise, Public Sector, Healthcare, and Financial Services Industry customers
- Ability to scale from technical engagements and guidance to mid-level IT management interaction
- Ability to collaborate effectively with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services
- Ability to manage multiple projects and tasks, determining project urgency and executing detailed action plans in collaboration with customers and stakeholders
- Written and verbal communication skills including the ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms, reports, and presentations to executives within Pure and customer organizations
- Demonstrated ability to handle critical issues, drive discussion, and present internal and customer issues at the executive level
- Willingness and ability to travel occasionally at short notice, and provide after-hours and weekend on-call support as needed
- Ability to adapt to, define, and influence within a new business line where policies, processes, and operations are in early stages of development
- Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent technical experience
- Good technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure
- Broad understanding of the cloud-native landscape, current CNCF projects, and popular applications use cases met by this architecture
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Opportunities for growth and development
Inclusive and diverse work environment
Recognition as a Fortune's Best Large Workplace and Great Place to Work
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Pure Storage
More jobs at Pure Storage
ServiceNow Solutions Architect
Pure Storage
NEW
Santa Clara
Full Time
13h
$165k-248k
Senior Manager, Domestic Tax
Pure Storage
NEW
Santa Clara
Full Time
13h
$176k-265k
Software Engineer, DRaaS
Pure Storage
NEW
Prague
Full Time
13h
More jobs in Bangalore, India
Application Product Manager - Production Planning
Celonis
Bangalore
Full Time
Dec 17
Senior Application Product Manager - Production Planning
Celonis
Bangalore
Full Time
Dec 17
Software Engineer- Java
Celonis
Bangalore
Full Time
Dec 17