Customer Success Manager, Portworx
Pure StorageBangalore, India
Full Time
Posted November 10, 2025
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Job Description
A Customer Success Manager at Pure Storage is responsible for ensuring customer satisfaction and successful deployment of Portworx solutions by building trusted relationships, providing technical guidance, and aligning technology with business needs in a high-growth, innovative environment.
Key Responsibilities
- Drive customer satisfaction, retention, and growth through onboarding, support, training, and advocacy.
- Act as a trusted advisor and subject matter expert for Pure Storage Portworx technology.
- Engage with customers and internal teams to align solutions with business and technical needs.
- Manage post-sales service delivery, including issue resolution, escalations, and ensuring customer success.
- Conduct strategic reviews related to hardware deployment, migrations, and capacity planning.
- Deliver business reviews to align technical and business goals across stakeholders.
- Develop deep understanding of customer business priorities, environment, and objectives.
- Participate in technical demonstrations and support adoption of new features and use cases.
- Collaborate with cross-functional teams including Sales, Support, Engineering, and Product Management.
Requirements
- 3 years experience in customer-facing, relationship management role, with prior experience in TAM, CSM, Professional Services, Support, Sales Engineer, or similar roles preferred
- Willingness and ability to cover U.S. working hours
- 1 year experience working with container orchestration technology in an enterprise environment
- Excellent communication, project management, presentation, and problem-solving skills, with the ability to build trusted partner relationships with enterprise, public sector, healthcare, and financial services industry customers
- Ability to scale from technical engagements and guidance to mid-level IT management interaction
- Ability to collaborate effectively with cross-functional teams including Sales, Support, Engineering, Product Management, and Consulting Services
- Ability to manage multiple projects and tasks, determine project urgency, and execute detailed action plans in collaboration with customers and stakeholders
- Written and verbal communication skills including the ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms, reports, and presentations to executives
- Demonstrated ability to handle critical issues, drive discussion, and present internal and customer issues at the executive level
- Willingness and ability to travel occasionally at short notice and provide after-hours and weekend on-call support as needed
- Ability to adapt to, define, and influence within a new business line where policies, processes, and operations are in early stages of development
- Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent technical experience
- Good technical knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, and Azure
- Broad understanding of the cloud native landscape, current CNCF projects, and popular applications use cases met by this architecture
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Opportunities for growth and development
Inclusive and diverse work environment
Support for work-life balance
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