Customer Success Manager
Pure StorageLehi, Utah
Full Time
Posted October 22, 2025
$79k - $168k
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Application opens on company website
Job Description
A Customer Success Manager responsible for managing post-sales relationships with enterprise customers, ensuring they realize the full value of Pure Storage's data storage and as-a-Service solutions through strategic engagement, technical support, and advocacy.
Key Responsibilities
- Manage the end-to-end post-sales customer journey for enterprise accounts, including onboarding, adoption, retention, renewals, and advocacy.
- Lead strategic and operational reviews with key customer stakeholders to align technology with their business and technical roadmaps.
- Act as the primary customer advocate and subject matter expert, understanding operational models and technical needs.
- Collaborate with internal teams such as Product Management and Engineering to resolve issues and enhance product value.
- Monitor and analyze customer usage data to provide recommendations for optimizing hardware utilization and consumption models.
- Drive issue management and customer escalations to ensure successful deployment and delivery of services.
Requirements
- Extensive experience in a customer-facing, technical account management, or Customer Success role within an enterprise technology and or data storage and cloud environment.
- Proven ability to establish and drive strategic discussions with both business and technical executives, adept at articulating complex technical issues into clear business impacts.
- Exceptional skills in managing and executing against multiple projects and priorities concurrently, demonstrating sound judgment and a high degree of initiative in a high-growth, fast-paced environment.
- Deep understanding of data center environments and core storage, as-a-Service, or cloud subscription-based business models.
- Strong collaboration and influencing skills across internal and external organizations, capable of effectively bridging communication between Sales, Support, Product, and the Customer.
Benefits & Perks
Annual base salary range of $79,000 to $168,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
In-office work environment in Raleigh, Santa Clara, or Lehi
Ready to Apply?
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