Customer Success Manager
PlanetRemote
Full Time
Posted July 22, 2026
$114k - $174k· Est.
Power Generation
Remote
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Job Description
Planet designs, builds, and operates the largest constellation of imaging satellites in history.
Key Responsibilities
- The Customer Success team at Planet is seeking a Customer Success Manager (CSM) on the Global Tech Touch team to handle global small-customer business and partner relationships especially in Japan or the Asia-Pacific region. The mission will be to retain and expand customers efficiently through Planet’s low-touch model.
- The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach will help drive value realization and return on the client’s investment. The CSM will grow and utilize their expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.
- This is a full-time, remote position based in the Asia-Pacific region. If located near an office, you are expected to work from that office 3 days per week.
Requirements
- 4+ years of relevant work experience
- Bachelor’s Degree in relevant field
- Good working knowledge of geospatial technologies, GIS or Remote Sensing including how to manipulate geometries, convert file types, and perform other basic operations within a GIS environment (QGIS, ESRI, etc)
- Experience working with GIS applications (QGIS, ESRI, GEE etc.)
- Experience working with customers in the Asia-Pacific region
- Excellent verbal and written communication skills in English, the language of the company
- Ability to successfully communicate and coordinate with international customers & sales team
- Creative problem solving skills and proactive work style
- Ability to multitask and prioritize job requirements
- Aptitude to adapt to change
- Working proficiency in Japanese to effectively manage communication with local partners and customers in Japan
- Working knowledge of Salesforce (SFDC) and how to apply its use across the customer lifecycle contract renewal
- Sales negotiation skills
Benefits & Perks
- These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
Ready to Apply?
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