Technical Customer Service Apprentice
Phoenix ContactMiddletown, Pennsylvania
Internship
Posted January 27, 2025
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Application opens on company website
Job Description
The Technical Service Apprentice is an entry-level position that provides level 1 technical support to customers and sales personnel while undergoing training to obtain an Associate Degree in Electronic Engineering Technology. The role involves troubleshooting, documenting customer inquiries, and developing knowledge of Phoenix Contact products and systems over a 3-year apprenticeship program.
Key Responsibilities
- Provide level 1 technical support to customers, sales personnel, and channel partners
- Document customer inquiries in CRM system
- Continuously develop knowledge on Phoenix Contact products and their applications
- Improve the quality of service offered to customers and partners
- Understand and maintain knowledge of industry standards related to industrial systems
Requirements
- High School Diploma with a GPA of 2.5 or higher or Vocational School with a GPA of 2.5 or higher.
- Studies in high school or technical school in the areas of electrical electronic engineering or similar.
- Ability to attend training classes at local colleges and technical training centers as required by the Technical Service Apprentice program to fulfill educational mandates.
- Willingness to pursue an associate degree in Electronic Engineering Technology.
- Knowledge of electrical engineering design fundamentals related to current, voltage, resistance, impedance, power dissipation, 4-20 mA current loops, single three phase power 120 240 480VAC.
- Ability to interpret electrical and mechanical schematics.
- Ability to learn or knowledge of system components, standards, and best practices including Industrial Connection Technologies, Panel installation, layout and marking, Process system signal transmission and isolation, Relay technology, and discrete signal transmission, Power generation, transmission, distribution, and protection for AC and DC circuits, Functional safety systems, specifications, and standards, Industrial controllers, distributed IO systems and communication protocols, Network security, infrastructure and design as applied in industrial control systems, Visualization technology and best practices.
- Willingness and ability to adapt to changing departmental needs including but not limited to, schedule changes.
- Must be able to lift 50 pounds.
- Must be able to sit and or stand for extended periods of time 2-4 hours at a time.
- Must be able to work on a computer for extended periods of time up to 4 hours at a time.
- Must be able to travel in vehicles automobiles, trains, and planes for up to 10 hours.
- Must be able to communicate effectively in verbal and written English.
- Punctuality and attendance in accordance with company policies.
- Timely reporting of expenses.
- Must be able to maintain required minimum GPA as set by the program.
Benefits & Perks
medical coverage
dental coverage
vision coverage
401k matching
generous time off package
16 weeks fully paid maternity leave
10 weeks fully paid paternity leave
life insurance
short-term disability
long-term disability
on-site gym access
health and wellbeing center
on-site café
walking trails
tuition assistance
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