Customer Success Manager
Phoenix ContactLocation not specified
Internship
Posted August 28, 2026
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Application opens on company website
Listing evidence and provenance
- Source
- Greenhouse View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed September 28, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Climate Technology
- Pay provenance
- Pay not available
Job Description
The Customer Success Manager serves as a strategic liaison between customers, sales, operations, sourcing, engineering, and other internal stakeholders to ensure the successful execution of system Bill of Materials (BOMs), Tier 1 network sourcing activities, and integrated sales and operations planning processes.
Key Responsibilities
- Serve as the primary point of contact for managing system Bill of Materials (BOMs), Tier 1 network sourcing strategies, customer demand planning activities, and operational execution for assigned customer accounts and programs.
- Partner closely with Data Center Key Account Managers (KAMs), customers, and internal stakeholders to understand project specifications, business requirements, infrastructure needs, and changes to existing BOMs.
- Lead the coordination and execution of complex customer programs, ensuring alignment among customer requirements, sourcing strategies, production capabilities, and business objectives.
- Collect, analyze, validate, and manage customer forecast data, identifying trends, risks, opportunities, volume fluctuations, and BOM changes that may impact operational performance, supply continuity, or customer commitments.
- Translate demand forecasts and business requirements into actionable recommendations that support Master Production Order (MPO) planning, sourcing strategies, capacity planning, and operational decision-making.
- Monitor forecast accuracy and proactively communicate significant demand shifts, supply concerns, project changes, and business impacts to relevant stakeholders.
- Coordinate cross-functional planning activities among Sales, Operations, Supply Chain, Engineering, Manufacturing, Sourcing, Product Management, and Customer Success teams to ensure organizational alignment and successful execution.
- Serve as a trusted advisor and strategic liaison between customers and internal business functions, balancing customer expectations with operational and commercial objectives.
- Build and maintain strong customer relationships through proactive communication, responsiveness, credibility, and a thorough understanding of customer needs, business priorities, and strategic initiatives.
- Advocate for customer requirements while ensuring alignment with organizational priorities, policies, processes, and operational capabilities.
- Lead customer-facing discussions related to demand planning, sourcing strategies, operational readiness, order fulfillment, issue resolution, and project execution.
- Coordinate and manage internal escalations through established channels, including Core Business, ICP, Global Business Units, Supply Chain, Operations, Production, Engineering, and leadership teams.
- Escalate and track concerns through the VC Ticket System and other approved processes to drive timely resolution of open purchase orders, delivery challenges, sourcing issues, and customer-impacting events.
- Proactively manage open orders, customer commitments, and service requests, ensuring efficient resolution and a high-quality customer experience.
- Identify, assess, and mitigate business, operational, supply chain, sourcing, and customer service risks that may impact program success or customer satisfaction.
- Lead cross-functional problem-solving efforts to resolve complex issues, remove obstacles, and ensure achievement of customer commitments and business objectives.
- Develop and maintain a comprehensive understanding of customer applications, infrastructure requirements, product specifications, system architectures, and data center deployment strategies.
- Conduct customer visits, site engagements, business reviews, and stakeholder meetings to strengthen partnerships, identify opportunities, and enhance service delivery.
- Oversee onboarding activities for new Tier 1 suppliers, ensuring alignment of pricing, contractual requirements, sourcing strategies, and operational expectations.
- Coordinate onboarding and business transition activities when specified BOMs are introduced into new regions, ensuring alignment among customers, ABS teams, regional teams, sourcing functions, and operational stakeholders.
- Manage customer portal activities and ensure compliance with supply agreements, service-level expectations, data integrity requirements, and established business processes.
- Maintain accurate and comprehensive documentation of customer interactions, project milestones, action items, business requirements, risks, and commitments within CRM and other business systems.
- Monitor program performance, customer service metrics, operational results, and key business indicators to identify improvement opportunities and drive corrective actions when necessary.
- Evaluate customer requirements and business conditions to recommend solutions that improve service delivery, operational effectiveness, customer satisfaction, and overall business performance.
- Influence decisions and drive stakeholder alignment through subject matter expertise, business acumen, relationship management, and collaboration rather than formal authority.
- Lead cross-functional initiatives involving multiple business units, regions, functions, and stakeholders to achieve strategic and operational objectives.
- Exercise a high degree of independent judgment, discretion, and accountability in prioritizing work, managing customer relationships, resolving issues, and achieving business outcomes.
- Serve as a subject matter expert in customer success, demand planning, BOM management, sourcing coordination, supply chain processes, and operational execution.
- Provide guidance, insights, and recommendations based on business analysis, customer requirements, industry knowledge, and operational trends.
- Identify opportunities to improve processes, systems, workflows, communication methods, and business practices that enhance scalability, efficiency, and the customer experience.
- Contribute to the development and implementation of best practices, standard operating procedures, service models, and continuous improvement initiatives across customer-facing and operational functions.
- Act as a positive change agent by supporting transformation initiatives, fostering collaboration, driving stakeholder engagement, and helping teams adapt to evolving business needs.
- Facilitate effective communication among customers, leadership, business units, regional teams, and operational functions to ensure transparency, alignment, and timely execution.
- Prepare and deliver clear, concise, and actionable reports, business summaries, project updates, forecasts, presentations, and recommendations for leadership and key stakeholders.
- Represent customer and business interests in interdepartmental meetings, strategic initiatives, operational reviews, and continuous improvement projects.
- Maintain current knowledge of products, technologies, market trends, customer requirements, business processes, and organizational capabilities through ongoing professional development and training.
- Meet established performance objectives, service expectations, customer success metrics, and professional development goals while demonstrating accountability for results.
- Assume ownership and accountability for assigned customer programs, initiatives, and business processes, ensuring commitments are fulfilled and desired outcomes are achieved.
- Perform other duties, special projects, and strategic assignments as required to support business objectives and organizational success.
- Other duties as assigned
Requirements
- Bachelor’s degree in Business, Supply Chain, Engineering, or related field
- 5+ years of experience in customer operations, project management, or supply chain roles
- Strong understanding of BOM management, tier 1 supplier networks, and S&OP processes
- Excellent communication and stakeholder management skills
- Proficiency in ERP systems, customer portals, and forecasting tools
- Demonstrates a willingness to collaborate with others, build relationships, and involve others in decision making
- Demonstrates the ability to deliver results by solving or supporting others in solving problems, prioritizing tasks, and/or resources, and focusing on outcomes
- Demonstrates self-awareness and the willingness to learn and grow, accept changes, and effectively adapt to changing work demands
- Demonstrates the ability to drive customer value through knowledge of the business, putting effort into identifying customer needs, and delivering work to maximize the value for customers
- Demonstrates a willingness to promote the value of improvement and innovation by staying ahead of trends, creating ideas and opportunities, and generating speed
- Demonstrates a willingness to take ownership by making decisions, taking responsibility, and driving things forward
Benefits & Perks
- Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, on-site gym access, health & wellbeing center, on-site café, walking trails, tuition assistance, and more!
- #LI-DZ1
- If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com .
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