Customer Service Specialist I – Order Entry
Phoenix ContactMiddletown, PA
Full Time
Posted October 8, 2026
$70k - $85k· Est.
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Listing evidence and provenance
- Source
- Greenhouse View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed October 9, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Not Specified
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
The Customer Service Specialist I – Order Entry is an entry-level individual contributor responsible for accurately processing, validating, and maintaining customer orders while providing responsive support to customers, distributors, sales teams, and internal business partners.
Key Responsibilities
- Receive, review, proofread, enter, and acknowledge customer purchase orders received through EDI, DCS, email, and manual-entry channels in accordance with established procedures and customer requirements.
- Validate customer, product, pricing, quantity, delivery, shipping, and account information to support accurate and timely order processing.
- Review system-generated reports and electronic order queues to identify errors, exceptions, duplicate orders, incomplete information, and other discrepancies requiring follow-up.
- Communicate order discrepancies, status updates, required actions, and routine process information clearly to customers, distributors, sales teams, and internal stakeholders.
- Coordinate with Product Management, Sales, Quotes, Accounting, Information Technology, Customer Service, Warehouse, and Logistics to resolve routine order-entry issues and meet customer commitments.
- Perform routine order maintenance, including schedule and quantity changes, cancellations, pricing requests, expedite requests, shipping updates, and order or inventory status inquiries.
- Document customer inquiries, order activity, decisions, and resolutions accurately in ERP, CRM, and related systems to maintain complete and reliable records.
- Maintain customer-specific order-processing requirements, item cross-reference data, and other assigned account information within established controls.
- Respond to routine customer and sales inquiries through phone, email, chat, and other approved channels, providing accurate information and timely follow-through.
- Support customer onboarding by gathering requirements, updating account information, coordinating assigned activities, and participating in customer discussions as requested.
- Resolve routine issues by applying established policies, procedures, and job knowledge; identify root causes when practical and escalate non-standard, high-risk, or complex matters to the appropriate resource.
- Meet established accuracy, service, productivity, quality, and training expectations while managing assigned priorities and deadlines.
- Develop working knowledge of products, customer requirements, business processes, policies, and systems through training, feedback, and on-the-job experience.
- Identify recurring issues and practical opportunities to improve order accuracy, customer experience, documentation, or workflow efficiency, and share recommendations with the appropriate stakeholder.
- Support team objectives, special projects, knowledge sharing, and other related duties as assigned.
Requirements
- Associate degree in Business, Logistics, Supply Chain, or a related field and up to two years of customer service, order processing, administrative support, or related experience; an equivalent combination of education and relevant experience may be considered.
- Foundational understanding of customer service and order-processing practices, with the ability to learn company products, policies, customer requirements, and business processes.
- Strong attention to detail and business-math skills, with the ability to review data, identify discrepancies, and maintain accurate records.
- Effective written and verbal communication skills and the ability to interact professionally with customers and cross-functional partners.
- Organizational, time-management, and problem-solving skills, including the ability to prioritize routine work, meet deadlines, and adapt to changing business needs.
- Ability to follow established procedures, use sound judgment within defined parameters, accept feedback, and escalate matters requiring additional guidance.
- Ability to work independently on assigned activities and collaborate effectively as part of a team.
- Proficiency with Microsoft Word, Excel, and Outlook, with the ability to learn and use ERP, CRM, EDI, and related order-management applications.
- Experience in a business-to-business customer service, order-entry, distribution, or manufacturing environment preferred.d
Benefits & Perks
- Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 14 weeks fully paid maternity leave & 6 weeks fully paid paternity leave, life insurance, short & long-term disability, assistance, and more!
- #LI-DZ1
- If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com .
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