Customer Accounts Specialist
Phoenix ContactMiddletown, Pennsylvania
Full Time
Posted February 17, 2026
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Job Description
The Customer Accounts Specialist manages order processing and customer account maintenance, serving as a liaison between customers and internal teams to ensure customer satisfaction through effective communication, problem-solving, and order management in a business-to-business environment.
Key Responsibilities
- Respond to customer inquiries via calls, emails, and chats and document interactions in CRM system
- Collaborate with internal teams to provide unified customer service
- Process customer purchase orders through EDI, DCS, and manual entry
- Perform order maintenance, including schedule changes, cancellations, and order updates
- Coordinate and execute customer-specific order processing, shipping, and maintenance requirements
- Analyze data to manage orders and notify customers of changes
- Maintain and update customer item cross-reference tables in ERP system
- Participate in onboarding and customer meetings to facilitate relationship building
- Escalate issues as necessary and handle special projects assigned by supervisor
Requirements
- Associates degree in Business, logistics, or related field and two years of experience in a customer facing role, or five years of experience in lieu of degree
- Willingness and ability to adapt to changing departmental needs including but not limited to, schedule changes
- Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions
- Ability to analyze and anticipate situations, define problems and objectives, recognize alternatives, formulate solutions and implementation strategies
- Ability to exercise flexibility, initiative, sound judgment and discretion
- Ability to meet deadlines and adjust to changing priorities to meet business goals
- Proficient computer skills in Word, Excel, PowerPoint
- Effective interpersonal skills with comfort in delivering group presentations
- Excellent oral and written English communication skills
- Must be able to work with others, build relationships and involve others in decision making
- Motivated self-starter with the ability to work autonomously and as part of a team
- Exhibits a working knowledge of policies and procedures
- Must be able to work occasional overtime
- Must be able to sit for up to 4 hours at a time and 8 hours in a day
- Regular and on-time attendance
Benefits & Perks
medical, dental, and vision coverage
401k matching
generous time off package
16 weeks fully paid maternity leave
10 weeks fully paid paternity leave
life insurance
short and long-term disability
on-site gym access
health wellbeing center
on-site café
walking trails
tuition assistance
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