Customer Success Specialist I
Palmetto Clean TechnologyRemote
Full Time
Posted March 6, 2026
Solar Energy
Remote
Apply Now
Application opens on company website
Job Description
A Customer Success Specialist I at Palmetto provides frontline support to solar customers by handling inquiries, troubleshooting basic issues, and ensuring a positive customer experience, primarily through calls, emails, and chats. The role involves resolving common problems, documenting interactions, and escalating complex cases to specialized teams.
Key Responsibilities
- Handle inbound customer contacts via calls, emails, and chats regarding solar system performance, billing, and account support
- Provide first-level troubleshooting and guide customers through basic resolution steps
- Accurately log and update customer interactions in the CRM system
- Identify cases requiring escalation and route them to Tier 2 or specialized teams following SOPs
- Demonstrate empathy and professionalism to ensure positive customer interactions
- Educate customers on monitoring solar system performance and available resources
- Follow SOPs for customer communication, data security, and response time adherence
Requirements
- At least 1 year of customer service experience in a call center or BPO environment.
- Basic familiarity with solar energy systems or willingness to learn quickly about solar energy systems.
- Strong verbal and written communication skills in English.
- Ability to stay calm and professional under pressure.
- Comfortable using CRM ticketing systems, with Salesforce experience preferred but not required.
- Ability to follow Standard Operating Procedures (SOPs) accurately.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical, dental, and vision coverage
paid parental leave
retirement plans
Ready to Apply?
Join Palmetto Clean Technology and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Palmetto Clean Technology
More jobs at Palmetto Clean Technology
Platform Operations Intern
Palmetto Clean Technology
NEW
Charlotte
Internship
3h
Accounting Intern
Palmetto Clean Technology
NEW
Charlotte
Internship
3h
Asset Performance Specialist
Palmetto Clean Technology
NEW
Remote
Full Time
3h
More jobs in Remote
Asset Performance Specialist
Palmetto Clean Tech
NEW
Remote
Full Time
3h
Customer Success Specialist I
Palmetto Clean Tech
NEW
Remote
Full Time
3h
Senior Product Manager - Intelligence Platform, Applied AI
Palmetto Clean Tech
NEW
Remote
Full Time
3h