Asset Performance Specialist
Palmetto Clean TechnologyRemote
Full Time
Posted March 6, 2026
Solar Energy
Remote
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Application opens on company website
Job Description
The Asset Performance Specialist is responsible for monitoring, analyzing, and maintaining the performance and reliability of residential solar systems, collaborating with internal teams to troubleshoot issues and ensure optimal system operation.
Key Responsibilities
- Conduct performance verification testing (PVT) on residential solar systems to ensure proper operation and system health.
- Analyze system data to identify trends, underperformance, or operational anomalies.
- Investigate root causes of performance issues such as equipment faults, shading, soiling, or design inconsistencies.
- Collaborate with internal teams to resolve customer and hardware-related issues.
- Maintain accurate case documentation, including findings, actions taken, and resolutions.
- Track performance metrics to ensure timely handling of cases within SLAs.
- Support system redesign and re-contracting efforts when misdesigns are identified.
- Communicate with cross-functional teams to align on priorities and customer outcomes.
- Identify recurring performance issues and share insights to improve operational processes.
- Suggest enhancements to tools, processes, and documentation for continuous improvement.
Requirements
- Bachelor's degree (BS or BA) is preferred.
- Minimum of 2 years of experience in a customer, tech, or sales support role.
- High degree of proactiveness, adaptability, and resourcefulness to excel in a dynamic, fast-paced environment.
- Customer service mindset.
- Problem solver with attention to detail.
- Strong enterprise software skills including G Suite, Salesforce, and Zendesk.
- Ability to work independently as well as in a team.
- Excellent written and verbal communication skills.
- Knowledge of the construction or solar industry is preferred.
- Employment is contingent upon the successful completion of a background check.
Benefits & Perks
unlimited PTO
medical coverage
dental coverage
vision coverage
paid parental leave
retirement plans
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