Tech Support Specialist ll
Palmetto Clean TechRemote
Full Time
Posted August 18, 2026
$76k - $110k· Est.
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Listing evidence and provenance
- Source
- greenhouse View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed September 14, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Renewable Energy Development
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future.
Requirements
- BS/BA is preferred.
- 2+ years of experience in technical support, customer support, or operations in a high-volume environment.
- Experience in residential solar, electrical systems, or field service environments is required.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose issues using data and structured thinking.
- Ability to quickly learn and navigate monitoring platforms, CRM systems, and technical tools (Salesforce experience preferred).
- Strong communication skills, with the ability to explain technical concepts clearly to non-technical customers.
- Attention to detail in documenting cases, troubleshooting steps, and outcomes.
- Ability to manage multiple cases simultaneously while maintaining SLA performance.
- Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment.
- Experience in residential solar, electrical systems, or field service environments is preferred.
- Spanish proficiency is a plus.
Ready to Apply?
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