Tech Support Specialist ll at Palmetto Clean Tech

BS/BA is preferred.

2+ years of experience in technical support, customer support, or operations in a high-volume environment.

Experience in residential solar, electrical systems, or field service environments is required.

Strong troubleshooting and problem-solving skills, with the ability to diagnose issues using data and structured thinking.

Ability to quickly learn and navigate monitoring platforms, CRM systems, and technical tools (Salesforce experience preferred).

Strong communication skills, with the ability to explain technical concepts clearly to non-technical customers.

Attention to detail in documenting cases, troubleshooting steps, and outcomes.

Ability to manage multiple cases simultaneously while maintaining SLA performance.

Proactive, resourceful, and comfortable operating in a fast-paced, evolving environment.

Experience in residential solar, electrical systems, or field service environments is preferred.

Spanish proficiency is a plus.

Tech Support Specialist ll