Manager, Service Operations
Palmetto Clean TechnologyLocation not specified
Full Time
Posted June 17, 2026
$114k - $174k· Est.
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Job Description
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future.
Requirements
- BS/BA is preferred.
- Minimum 3 years of experience in residential solar installation, with a strong understanding of system components, installation practices, and common service issues.
- Minimum 2 years of experience managing teams in a service, operations, or field coordination environment.
- Demonstrated experience leading operational functions with accountability for KPIs such as timelines, cost, and customer experience.
- Strong experience working with third-party service providers or contractor networks, including performance management and operational oversight, is recommended.
- Proven ability to build and scale processes in a fast-paced, high-volume operational environment.
- Strong analytical mindset with the ability to use data to drive decision-making, identify trends, and improve performance.
- Experience working with CRM and field service management platforms (e.g., Salesforce Service Cloud, Field Service, or similar systems).
- Ability to define business requirements and partner with Product/Engineering teams to implement system and workflow improvements.
- Excellent communication skills, with the ability to manage cross-functional stakeholders and drive alignment across teams.
- Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
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