Manager, Service Operations

• BS/BA is preferred. • Minimum 3 years of experience in residential solar installation, with a strong understanding of system components, installation practices, and common service issues. • Minimum 2 years of experience managing teams in a service, operations, or field coordination environment. • Demonstrated experience leading operational functions with accountability for KPIs such as timelines, cost, and customer experience. • Strong experience working with third-party service providers or contractor networks, including performance management and operational oversight, is recommended. • Proven ability to build and scale processes in a fast-paced, high-volume operational environment. • Strong analytical mindset with the ability to use data to drive decision-making, identify trends, and improve performance. • Experience working with CRM and field service management platforms (e.g., Salesforce Service Cloud, Field Service, or similar systems). • Ability to define business requirements and partner with Product/Engineering teams to implement system and workflow improvements. • Excellent communication skills, with the ability to manage cross-functional stakeholders and drive alignment across teams. • Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.