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Job Description
The Technical Solar Expert provides customer service and technical troubleshooting support for solar energy systems, ensuring a positive customer experience and promoting solar energy adoption in the US and beyond.
Key Responsibilities
- Handle Tier 1 and Tier 2 customer support for solar energy systems
- Perform technical troubleshooting to resolve customer issues
- Provide excellent customer service to current homeowners
- Support both English and Spanish-speaking customers
Requirements
- Ability to handle both Tier 1 and Tier 2 support responsibilities related to solar energy systems.
- Experience in customer service and technical troubleshooting to provide peace of mind to current homeowners.
- Ability to work with both English and Spanish-speaking customers.
- Strong communication skills in both English and Spanish.
- Experience or knowledge in the distributed solar and energy storage industries is preferred (implied by the role, but not explicitly stated as mandatory).
Benefits & Perks
Compensation/salary range not specified
Work schedule details not specified
Work environment perks include diversity and inclusion initiatives, reasonable accommodations for individuals with disabilities, and a work environment free of discrimination and harassment
Equal employment opportunity and non-discrimination policies
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