Technical Solar Expert
OmnidianCosta Rica, CR
Full Time
Posted October 13, 2025
$1k - $2k
Solar Energy
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Job Description
We are a certified B Corp that formed in the US in 2016 and have been growing globally since then.
Key Responsibilities
- At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
- Handle inbound and outbound phone calls, emails, and chat messages. Provide answers to both basic and technical questions about solar systems.
- Troubleshoot solar systems remotely, using your technical knowledge to diagnose and resolve issues.
- Decide when to submit a case to our dispatch team or to our client-facing team for additional action or remediation
- Own follow up on open tickets, working with homeowners, field service partners, and internal managers to find win-win solutions.
- Improve our processes through self-directed and collaborative projects, identifying areas for enhancement in both customer service and technical support.
- Engage in ongoing training and mentoring to increase your knowledge of our business model and technical systems.
- Omnidian's main customer service contact hours are Monday through Friday, 7 AM to 5 PM US Pacific Time.
- As our company grows, we aim to provide customer support during weekend hours, potentially leading to working hours any day from Monday through Sunday, 6 AM to 6 PM PST.
Requirements
- You are committed to providing an exceptional customer experience.
- You seek to understand others’ points of view.
- You can deliver tough news clearly and compassionately.
- You enjoy stability and strive for mastery in a job.
- Your written and verbal communication in English and Spanish is clear, concise, and articulate. You take detailed and efficient notes.
- You proactively identify process improvement opportunities with a bias for action.
- You can balance the voice of the customer with the financial impact on the organization.
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