Job Description
The Capacity Planning Manager is responsible for forecasting workload, resource needs, and staffing requirements for customer support and service teams to ensure optimal service levels and customer satisfaction as the company scales its operations.
Key Responsibilities
- Forecast workload, volumes, and resource needs for customer support and service teams
- Collaborate with department leaders and Business Intelligence team to translate business processes into workload and headcount requirements
- Ensure optimal staffing levels to meet service levels and support customer satisfaction as operations scale
Requirements
- Forecast workload, volumes, and resource needs across customer support and related service teams.
- Work closely with department leaders and the Business Intelligence team to translate complex business processes into measurable workload and headcount requirements.
- Ensure optimal staffing to meet service levels and support customer satisfaction as the customer support and field service operations scale.
Benefits & Perks
Compensation/salary range not specified
Work schedule details not specified
Work environment perks include diversity and inclusion initiatives, reasonable accommodations for individuals with disabilities, and a commitment to a discrimination-free workplace
Additional benefits include a focus on creating an inclusive and welcoming workplace, and opportunities to work closely with department leaders and Business Intelligence team
Ready to Apply?
Join Omnidian and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Omnidian
Jobs in Location not specified
More jobs at Omnidian
Director of Client Success, Residential Markets
Omnidian
Not specified
Full Time
Dec 24
Partner Account Manager, Commercial
Omnidian
Not specified
Full Time
Dec 24
Senior Financial Analyst, Corporate FP&A, Commercial and Operations
Omnidian
Not specified
Full Time
Dec 24
More jobs in Location not specified
IT Support Specialist
AlertMedia
NEW
Remote
Full Time
1h
Customer Success Manager, Growth
Affinity
NEW
VISA
Remote
Full Time
2d
Creative Video Producer, Brand
Affinity
NEW
Remote
Full Time
2d
$119k-137k