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Job Description
A TechOps Generalist at Octopus will be responsible for supporting and managing enterprise IT functions across a cloud-first environment, handling a wide range of technical challenges from support to strategic planning, and helping shape the company's TechOps team to ensure secure and efficient operations.
Key Responsibilities
- Provide support and troubleshooting for enterprise IT systems and services.
- Participate in high-level strategic planning for IT operations.
- Manage and support cloud-based infrastructure and services.
- Collaborate with engineering teams to resolve complex technical issues.
- Contribute to organizational change initiatives within IT operations.
Requirements
- Deeply experienced in several facets of Enterprise IT, including roles such as Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, or Support manager.
- Experience working in a cloud-first environment, with a focus on scalable solutions and no on-premises Active Directory (AD).
- Ability to deal with ambiguity and work on varying challenges across the company on a daily basis.
- Experience providing support services to employees, including 1st line support and high-level strategic planning related to IT operations.
- Strong understanding of modern enterprise IT practices and organizational change management related to IT operations.
- Ability to work in a fast-paced environment, tackling big problems across a broad scope of work within TechOps.
- Experience in defining and shaping IT support and operations functions within an organization.
Benefits & Perks
Work environment with tools and environment needed to unleash potential
Inclusive work environment and fairness for everyone
Equal opportunity employment without discrimination
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