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Job Description
A versatile TechOps Generalist role focused on providing enterprise IT support, strategic planning, and organizational change within a cloud-first environment across multiple European offices, supporting the company's growth and operational efficiency.
Key Responsibilities
- Provide world-class support services to employees across Europe.
- Manage and resolve a wide range of enterprise IT issues, from support to strategic planning.
- Support and maintain cloud-first IT infrastructure and services.
- Collaborate with engineering teams to troubleshoot and resolve complex problems.
- Participate in organizational change initiatives related to IT operations.
Requirements
- The candidate must be based in the EU timezone and be willing to support offices throughout Europe, including some travel to Valencia, Madrid, Paris, Berlin, Munich, or Milan.
- The candidate must have extensive experience in several facets of Enterprise IT, demonstrating deep expertise rather than superficial knowledge.
- The candidate must have experience working in roles such as Systems Engineer, DevOps, Tech Support, Technical Support, Technical Support Analyst, IT Support, IT Desktop Support, Systems Administrator, Network Administrator, Workplace Technology, Solutions Specialist, Solutions Administrator, Systems Manager, or Support Manager.
- The candidate must have a strong understanding of a cloud-first approach to IT infrastructure, with no requirement for on-premises Active Directory.
- The candidate must be capable of providing support across a broad spectrum of IT tasks, from 1st line support to high-level strategic planning.
- The candidate must be comfortable working in an environment that involves dealing with ambiguity and tackling a wide variety of challenges daily.
- The candidate must be willing to undertake transformational organizational change and contribute to defining the TechOps function at Octopus.
- The candidate must have the ability to support and troubleshoot enterprise IT issues across multiple offices in Europe, requiring flexibility and adaptability.
Benefits & Perks
Flexible work location supporting offices throughout Europe
Support for travel to EU offices in Valencia, Madrid, Paris, Berlin, Munich, or Milan
Tools and environment provided to unleash potential
Inclusive work environment with accommodations available upon request
Equal opportunity employer promoting fairness and diversity
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