Senior TechOps Generalist

• Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems. • Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems. • Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience. • Continually find opportunities to automate our processes and improve the user experience. • Empower our people to help themselves by designing and building self-service solutions. • Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control. • Managing supplier relationships and the procurement process for SaaS and hardware. • Lead and manage complex technical projects with multiple stakeholders from around the business. • Rollout of, and migration to, a new identity provider • macOS and Windows MDM migration • Rollout of a new device trust and posture compliance solution • The replacement of insecure factors like SMS with phishing-resistant factors • Office fit-outs, including tech like network, AV, access control etc • SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace

• Confidence in articulating and implementing your technical ability, particularly with enterprise-level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital. • A team player - we don’t want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help. • Rich experience and examples of scripting, using APIs to automating mundane and error-prone repetitive tasks. • To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. • Experience working with multiple teams and managing multiple stakeholders. • Experience managing and deploying macOS, Windows, iOS, and Android at scale • Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML. • Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth , and have hands-on experience with SCIM provisioning. • Experience of designing and installing office networks - we use Cisco Meraki. • A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.