Senior Sales Manager

• Lead and develop a team of Sales Managers, coaching them to hit and exceed their collective team targets and KPIs. • Mentor and coach managers to improve their leadership, sales and coaching abilities through regular 1:1s, PDPs, and L & D sessions. • Build a high-performance culture aligned with OEV values and acting as a role model for the department. • Identify and support future leaders, creating a sustainable talent pipeline for internal promotion and succession planning. • Strategic Pipeline Management: Oversee the entire team's pipeline, identifying bottlenecks/opportunities and collaborating with your team and cross-functional stakeholders to overcome. • Drive Results: Exceed overall sales targets for all teams under your leadership, providing the data-driven insights necessary for the entire department to grow. • Data-Driven Decisions: Use data analysis to "create a story" that explains performance, building actionable plans for the leadership team. • Methodology Champion: Act as the champion of our sales methodology, ensuring managers embed it effectively to drive conversion and quality. • Top Talent Attraction: Recruit, onboard, and retain high-performing Sales Managers and EV Experts, ensuring the quality of hiring across all sales teams remains high. • Onboarding Excellence: Regularly review and refine the onboarding journey to accelerate new-hire success and ensure teams are ready to hit the ground running. • Champion CX: Oversee and analyse CSAT and Trustpilot scores, using these insights to drive tangible improvements at every customer touchpoint. • Regulatory Oversight: Maintain strategic oversight of QA and compliance, ensuring all teams consistently adhere to FCA guidelines and quality standards. • Complaint Resolution: Identify root causes of systemic complaints and implement proactive process changes to turn negative experiences into positive ones. • Strategic Partner: Collaborate with Marketing, CS, and other leaders to enhance the customer journey and influence lead quality and volume. • Drive Innovation: Proactively suggest improvements, step in to lead key projects or make decisions when the Head of Sales is unavailable. • Change Management: Communicate complex changes clearly, managing the mindset of the management tier to maintain high morale and prevent resistance during transitions.

• Extensive Sales Management Experience: Proven track record in B2B or B2B2C environments, specifically managing "managers of managers" in a high-volume, phone-based setting. • Strategic Mindset: The ability to move between day-to-day execution and long-term strategic planning, understanding how departmental performance impacts wider OEV goals. • Data Fluency: Strong analytical skills with the ability to interpret complex data sets to drive performance and process improvements. • Exceptional Communication: The ability to lead, influence, and mentor across multiple management tiers. • Passion for the Mission: A genuine drive for decarbonisation and electric vehicles, paired with a "Customer Love" mindset. • Adaptability: A self-starter attitude that thrives in a fast-paced, ever-changing growth environment.