Energy Specialist

Octopus Energy

Ascoli Piceno, Italy

Full Time

Posted May 15, 2024

Not Specified

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Job Description

The Energy Specialist will engage with customers through various communication channels to provide sincere and personalized support, helping them with their energy needs while contributing to the company's mission of making renewable energy accessible and humanizing customer service in a dynamic environment.

Key Responsibilities

Assistere i clienti tramite telefono, email e di persona, ascoltando i loro bisogni e trovando soluzioni alle loro richieste
Fornire supporto clienti con pazienza, gentilezza e attenzione, trattandoli con rispetto e cura
Affrontare e risolvere problemi complessi in un ambiente dinamico e in continua evoluzione
Collaborare con il team per condividere idee, migliorare processi e contribuire al cambiamento

Requirements

Aptitude and motivation to help customers with sincere and spontaneous support, demonstrating patience, kindness, and love in communication.
Ability to communicate effectively with customers via telephone, email, and occasionally in person, understanding their needs and finding solutions to their requests.
Willingness to work in a fast-paced and continuously evolving environment, with the capacity to handle problems never seen before and to find innovative solutions.
Openness to asking questions, sharing ideas, and contributing to change and improvement within the team and organization.
Willingness to undergo training and development to improve skills and knowledge related to the role.
Ability to work as part of a team of enthusiastic, determined, and curious colleagues who are committed to the energy revolution and humanizing customer service.
Experience or aptitude for working in customer service roles, with an emphasis on providing excellent support and understanding customer needs.
Educational background is not explicitly specified, but a general requirement for the ability to learn and develop skills in a dynamic environment.
Physical and mental resilience to handle the demands of a role that involves active problem-solving and customer interaction.
Commitment to the mission of making renewable energy accessible and supporting the company's values and culture.