End of Lease Specialist

• Damage Assessment: You’ll be the "expert eye," reviewing collection reports and high-res photos to identify damage that falls outside of standard Fair Wear and Tear • Early Terminations: You will guide both employees and employers through the early termination process, clearly explaining complex next steps and potential costs with empathy and clarity • Issuing Appraisals: You'll be responsible for creating and issuing accurate damage appraisals to customers, ensuring all communications are sent within our strict SLAs • Escalations & Disputes: You'll act as the first point of contact for customers with questions or disputes. You’ll handle sensitive conversations about charges with a focus on reaching a fair and positive resolution • Quality Control: You’ll compare third-party collection data against our internal records to ensure every single recharge is 100% accurate and fair before it reaches the customer • Process Support: You’ll work closely with the Team Lead to identify "dwelling" stock and help move cars through the return-to-disposal pipeline as efficiently as possible

• Attention to Detail: You have a "zero-error" mentality. You enjoy getting through a task list and ensuring every piece of data is correct • Fair Wear & Tear Knowledge: You are comfortable working with industry guidelines (like the BVRLA standards) and can explain these technical rules to customers in plain English. • Strong Communication: You are comfortable talking to customers about money and charges. You can be firm when necessary but always remain helpful and professional • Organisation: You thrive in a fast-paced environment and can manage multiple cases at once without letting any balls drop • Problem-Solving Spirit: You don't just see a dispute; you see an opportunity to provide a fair solution and protect our 5* Trustpilot rating