Dual Fuel Smart Meter Engineer (South West)

Octopus Energy

Bristol, United Kingdom

Full Time

Posted January 24, 2025

Energy Management

Apply Now

Application opens on company website

Job Description

A Dual Fuel Smart Meter Engineer responsible for installing and demonstrating smart meters to customers, providing energy-saving advice, and supporting the renewable energy revolution while delivering excellent customer service within the Octopus Energy Services team.

Key Responsibilities

Install dual fuel smart meters in customers' homes
Demonstrate how meters and in-home displays work to customers
Explain energy-saving benefits and answer customer questions about green energy
Ensure safety and customer service excellence during installations
Support the customer with understanding and using their smart meters and displays

Requirements

Experience as a smart meter engineer with a proven track record of safety and customer excellence.
Ability to represent the company's brands professionally in customers' homes.
Comfortable communicating with customers, including explaining how meters and in-home displays work, how they can help save energy, and answering questions about green energy initiatives.
Willingness to perform meter installations and provide customer education during visits.
Ability to work as part of the Octopus Energy Services team, supporting company performance goals.
Capability to adapt to evolving processes and technologies to improve service delivery and reduce administrative tasks.
Availability to participate in a process that typically takes up to 4 weeks, with flexibility to accommodate individual needs.
Good communication skills to interact effectively with the recruitment team and support staff throughout the hiring process.
Willingness to request and accept reasonable accommodations or preferences during the interview process to ensure comfort and fairness.