Dual Fuel Smart Meter Engineer (Scotland)
Octopus EnergyAberdeen, United Kingdom
Full Time
Posted March 25, 2025
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Job Description
A Dual Fuel Smart Meter Engineer responsible for installing and demonstrating smart meters to customers, providing energy-saving advice, and supporting the renewable energy revolution while delivering excellent customer service within the Octopus Energy team.
Key Responsibilities
- Install dual fuel smart meters in customer homes
- Demonstrate how meters and in-home displays work to customers
- Explain energy-saving benefits and answer customer questions about green energy
- Ensure safety and customer service excellence during installations
- Support the team by sharing performance goals and collaborating effectively
Requirements
- Experience as a smart meter engineer with a proven track record of safety and customer excellence.
- Ability to represent the company's brands in customers' homes and communicate effectively with customers.
- Capability to install dual fuel smart meters and in-home displays.
- Knowledge of how smart meters and in-home displays work and how they can help customers save energy.
- Willingness to answer customer questions about the green energy revolution and related technologies.
- Ability to work as part of the Octopus Energy Services team, supporting performance goals and delivering top-class service.
- Willingness to adapt to evolving processes and shift focus from administrative tasks to customer service, supported by company technology.
- Availability to complete the onboarding process, which typically takes up to 4 weeks, with flexibility as needed.
- Ability to communicate with the recruitment team throughout the hiring process and ask questions as needed.
- Ability to work in an inclusive environment and adhere to the company's values of honesty and empathy.
Benefits & Perks
Support from an office team sharing performance goals
Backed by Octopus Energy's tech power for process improvements
Flexible process timeline up to 4 weeks
Tools and environment provided to unleash potential
Inclusive work environment with accommodations available
Equal opportunity employer promoting fairness and diversity
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