Customer Service Advisor - Energy (Coventry)
Octopus EnergyCoventry, United Kingdom
Full Time
Posted June 24, 2025
$25k - $25k
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Application opens on company website
Job Description
A customer service role in Coventry focused on engaging in genuine conversations, problem-solving, and making a positive impact in the energy industry, with opportunities for hybrid working and a dynamic, fast-paced environment.
Key Responsibilities
- Engage in real conversations with customers to understand their energy needs and issues
- Resolve customer problems related to energy services effectively and efficiently
- Participate in company events and activities to promote a positive team environment
Requirements
- Ability to engage in real conversations, problem-solving, and make a real impact in customer service roles.
- Willingness to work in a fast-paced environment where things change frequently and new challenges arise.
- Availability to start immediately.
- Full-time availability to work the scheduled hours as specified by the employer.
- Willingness to participate in a multi-stage interview process including a first stage interview, a prep call, and an OctoPalooza event with group exercises, role plays, and one-on-one interviews.
- Ability to communicate effectively with potential colleagues and recruitment team throughout the interview process.
- Ability to adapt to hybrid working arrangements, including working from home 2 days per week once training is completed and performance is satisfactory.
- Willingness to work at the Coventry City Centre location.
- Possession of the legal right to work in the UK (implied by the job location and employment context).
Benefits & Perks
Salary: 24,600
Hybrid working: WFH 2 days for those out of training and performing well
EV salary sacrifice to drive electric and save
Cycle-to-work scheme
Share options to own a little piece of the company
Fully stocked kitchens and snacks
Weekly family dinner catch-ups
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