Customer Service Advisor - Energy (Brighton)

Octopus Energy

Brighton, United Kingdom

Full Time

Posted June 25, 2025

$27k - $27k

Not Specified

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Job Description

A customer service advisor role focused on engaging in meaningful conversations, problem-solving, and making a positive impact in the energy industry, with opportunities for hybrid working and career development in a fast-paced environment.

Key Responsibilities

Engage in real conversations with customers to understand their energy needs and issues
Problem-solve customer inquiries related to energy services
Participate in activities such as role plays and group exercises to demonstrate company culture and work processes

Requirements

Ability to demonstrate real conversations, real problem-solving, and real impact in customer interactions.
Willingness to work in a fast-paced environment with the ability to adapt to changing circumstances and learn new skills quickly.
Availability to start immediately.
Full-time availability to work the designated hours (implied by the description of full-time hours and the need for immediate starters).
Willingness to participate in a multi-stage interview process including a first stage interview (either live or recorded responses), a prep call with the Talent Team, and a Discovery Day with group exercises, role plays, and one-on-one interviews.
Ability to communicate effectively with potential colleagues and recruitment team during various stages of the interview process.
Willingness to discuss and arrange accommodations or preferences for the interview process if needed.