Customer Service Advisor - Energy (Brighton)
Octopus EnergyBrighton, United Kingdom
Full Time
Posted June 25, 2025
$25k - $25k
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Application opens on company website
Job Description
A customer service role focused on engaging in real conversations, problem-solving, and making a positive impact in the energy industry, with opportunities for hybrid working and career development in a fast-paced environment.
Key Responsibilities
- Engage in real conversations with customers to understand their energy needs and issues
- Solve customer problems related to energy services effectively
- Participate in activities to understand company culture and work processes during Discovery Day
Requirements
- Ability to communicate effectively and engage in real conversations with customers to solve problems and make a positive impact in the energy industry.
- Willingness to start immediately and be available for full-time employment.
- Ability to work in a fast-paced environment where things change frequently and adapt to new challenges.
- Comfort with participating in activities such as group exercises, role plays, and one-on-one interviews during the Discovery Day stage of the recruitment process.
- Willingness to undergo a multi-stage interview process including a first stage interview (either live or recorded responses), a prep call with the Talent Team, and a Discovery Day.
- Ability to work full-time hours, with the flexibility to participate in hybrid working arrangements, including WFH 2 days per week after training and performance evaluation.
- Possession of a valid right to work in the location specified (Central Brighton).
- Willingness to participate in company schemes such as EV salary sacrifice, cycle-to-work scheme, and share options, if applicable.
- Ability to attend scheduled interviews and assessments as part of the recruitment process.
Benefits & Perks
Salary: 24,900
Hybrid working: WFH 2 days for those performing well out of training
EV salary sacrifice to drive electric and save
Cycle-to-work scheme
Share options to own a little piece of the company
Fully stocked kitchens
Snacks
Weekly family dinner catch-ups
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