Customer Service

Octopus Energy

Ascoli Piceno, Italy

Full Time

Posted October 2, 2023

Not Specified

~70 people viewed this recently

Apply Now

Application opens on company website

Job Description

The role involves providing exceptional customer service through phone, email, and in-person interactions, helping clients with their energy needs, listening to their concerns, and finding effective solutions while working in a dynamic and innovative environment focused on renewable energy and customer care.

Key Responsibilities

Assistare i clienti tramite telefono, email e di persona fornendo supporto sincero e spontaneo
Ascoltare i bisogni dei clienti e trovare soluzioni alle loro richieste
Gestire problemi in un ambiente dinamico e in continua evoluzione, proponendo soluzioni innovative

Requirements

Aptitude to communicate effectively with customers via telephone, email, and occasionally in person, providing sincere and spontaneous assistance.
Ability to listen to customer needs and commit to finding solutions to their requests.
Patience, kindness, and love when dealing with customers, treating them with respect similar to how one would treat their grandmother.
Willingness to work in a fast-paced and continuously evolving environment, adapting to new problems and challenges daily.
Capability to ask questions, share ideas, and contribute to ongoing change and improvement.
Commitment to learning and personal development, with an understanding that there is much to learn and a lot of work to do.
Experience or ability to handle customer support tasks via phone, email, and in some cases face-to-face interactions.
Motivation and sharing of the company's values, including a passion for the future of the planet and improving the energy sector.
Willingness to be immersed in the company's culture to understand what working at Octopus Energy entails.
Possession of a CV and willingness to share information about oneself during the application process.