Customer Service
Octopus EnergyAscoli Piceno, Italy
Full Time
Posted October 2, 2023
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Job Description
The role involves providing exceptional customer service through phone, email, and in-person interactions, listening to clients' needs, and finding solutions with patience and kindness, all within a dynamic and innovative energy company committed to renewable energy and cultural transformation.
Key Responsibilities
- Assistare i clienti tramite telefono, email e di persona fornendo supporto sincero e spontaneo
- Ascoltare le esigenze dei clienti e trovare soluzioni alle loro richieste
- Gestire problemi complessi in un ambiente dinamico e in continua evoluzione
- Collaborare con il team per condividere idee e contribuire al miglioramento dei servizi
- Partecipare alla formazione e allo sviluppo professionale per migliorare le proprie competenze
Requirements
- Aptitude and motivation to help customers with sincere and spontaneous support, demonstrating patience, kindness, and love in interactions.
- Ability to communicate effectively with customers via telephone, email, and occasionally in person to understand their needs and find solutions to their requests.
- Willingness to work in a fast-paced and continuously evolving environment, handling problems never seen before and finding innovative solutions.
- Capacity to ask questions, share ideas, and contribute to ongoing change and improvement within the team.
- Commitment to personal development and willingness to undergo training and learning to improve skills and knowledge.
- Experience in customer service or support roles (implied by the need to help customers and find solutions), although specific years of experience are not explicitly stated.
- Ability to work as part of a team with enthusiastic, determined, and curious colleagues involved in the energy revolution.
- Understanding that the role involves listening to customer needs, patience, and providing support with a human touch, treating customers as if they were family members.
- Willingness to contribute to the mission of making renewable energy accessible to all and supporting the company's values and culture.
Benefits & Perks
Formazione e sviluppo professionale
Ambiente di lavoro dinamico e in continua evoluzione
Supporto per il proprio sviluppo personale e professionale
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