Customer Care

Octopus Energy

Ascoli Piceno, Italy

Full Time

Posted June 7, 2023

Not Specified

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Job Description

The role involves providing exceptional customer support through phone, email, and in-person interactions, listening to customer needs, and finding effective solutions while working in a dynamic and evolving environment dedicated to promoting renewable energy and innovative service.

Key Responsibilities

Assistare i clienti tramite telefono, email e di persona fornendo supporto sincero e spontaneo
Ascoltare le esigenze dei clienti e trovare soluzioni alle loro richieste
Gestire problemi complessi in un ambiente dinamico e in continua evoluzione
Collaborare con il team per condividere idee e portare avanti il cambiamento
Partecipare alla formazione e allo sviluppo professionale continuo

Requirements

Aptitude to communicate effectively with customers via telephone, email, and occasionally in person, providing sincere and spontaneous assistance.
Ability to listen to customer needs and commit to finding solutions to their requests.
Patience, kindness, and love when dealing with customers, treating them with respect similar to how one would treat their own grandparents.
Willingness to work in a fast-paced and continuously evolving environment, demonstrating resilience and adaptability.
Capability to handle problems never seen before and to find innovative solutions daily.
Proactive attitude in asking questions, sharing ideas, and driving change.
Commitment to personal development and willingness to undergo training to improve skills.
Motivation and sharing of the company's values, with a genuine interest in the future of the planet and improving the energy sector.
Possession of relevant skills or experience in customer service (implied, as the role involves customer interaction and support).