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Octopus Energy logo

Customer Care

Octopus Energy
Ascoli Piceno, Italy
Full Time
Posted June 7, 2023
Not Specified
~99 people viewed this recently
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Application opens on company website

Job Description

The role involves providing exceptional customer support through phone, email, and in-person interactions, listening to customer needs, and finding effective solutions while working in a dynamic and evolving environment dedicated to promoting renewable energy and innovative service.

Key Responsibilities

  • Assistare i clienti tramite telefono, email e di persona fornendo supporto sincero e spontaneo
  • Ascoltare le esigenze dei clienti e trovare soluzioni alle loro richieste
  • Gestire problemi complessi in un ambiente dinamico e in continua evoluzione
  • Collaborare con il team per condividere idee e portare avanti il cambiamento
  • Partecipare alla formazione e allo sviluppo professionale continuo

Requirements

  • Aptitude to communicate effectively with customers via telephone, email, and occasionally in person, providing sincere and spontaneous assistance.
  • Ability to listen to customer needs and commit to finding solutions to their requests.
  • Patience, kindness, and love when dealing with customers, treating them with respect similar to how one would treat their own grandparents.
  • Willingness to work in a fast-paced and continuously evolving environment, demonstrating resilience and adaptability.
  • Capability to handle problems never seen before and to find innovative solutions daily.
  • Proactive attitude in asking questions, sharing ideas, and driving change.
  • Commitment to personal development and willingness to undergo training to improve skills.
  • Motivation and sharing of the company's values, with a genuine interest in the future of the planet and improving the energy sector.
  • Possession of relevant skills or experience in customer service (implied, as the role involves customer interaction and support).

Benefits & Perks

Compensation/salary range not specified
Work environment perks: supportive team, inclusive culture, opportunities for personal development
Additional benefits: training and development opportunities, involvement in a revolutionary energy project, a dynamic and evolving work environment

Ready to Apply?

Join Octopus Energy and make an impact in renewable energy

Apply Now

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