Job Description
The role involves managing and leading a team of AV operators to ensure successful execution of operational missions, including hiring, onboarding, performance management, and continuous improvement within a self-driving technology company.
Key Responsibilities
- Hire, onboard, and develop a team of AV operators
- Manage operator performance through feedback, coaching, and performance reviews
- Oversee start and end of shift activities, including attendance and data management
- Coordinate with planning teams to ensure operators are trained and prepared for new features
- Monitor and respond to operator and onsite incidents according to procedures
- Review team performance metrics and identify actions to improve efficiency and throughput
- Collaborate with cross-functional teams to implement continuous improvement projects
- Share best practices and drive standardization across locations
Requirements
- At least 2 years of experience managing teams of at least 10 direct reports, including hiring, performance management, coaching, and mentoring or relevant work experience.
- Experience in leading and managing a team of 20 operators, providing feedback and guidance, ensuring training competency is up to date, and offering coaching and mentoring.
- Understanding of US Labor laws, Employment laws, and Driving laws.
- Ability to work a flexible schedule that includes nights, evenings, and weekends to meet business needs.
- Strong problem-solving skills and the initiative to resolve issues independently.
- Ability to review data and analyze performance metrics.
- Exceptional interpersonal and communication skills.
- Experience working in a fast-paced, dynamic environment and willingness to assist where needed.
- A friendly, positive attitude with a willingness to learn and grow.
- Ability to lead the interview and onboarding process for new hires, including developing interview and onboarding procedures and grading rubrics in collaboration with the Learning & Development team.
- Experience in performance reviews and working with stakeholders to update performance evaluation metrics.
- Experience managing start of shift and end of shift activities, including capturing operator attendance, supporting software burns, data importing, and preparing operators' keys and disks.
- Ability to coordinate with planning teams to ensure operators are trained and prepared for new features and capabilities.
- Responsibility for responding to operator and onsite incidents according to established procedures.
- Ability to review weekly plan vs. actual performance, identify deviations, and implement corrective actions.
- Experience managing continuous improvement processes and projects to enhance efficiency and throughput.
- Ability to engage with cross-functional teams and share best practices to drive standardization.
Benefits & Perks
Compensation/salary range between $80,180 and $108,240 depending on experience and qualifications
Annual performance bonus
Equity
A competitive benefits package
Ready to Apply?
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