Shift Supervisor, On-Road Operations South San Francisco

Nuro

San Francisco, California

Full Time

Posted March 18, 2026

$80k - $108k

Not Specified

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Job Description

The role involves managing and leading a team of AV operators to ensure successful execution of operational missions, including hiring, onboarding, performance management, and continuous improvement within a self-driving technology company.

Key Responsibilities

Hire, onboard, and develop a team of AV operators
Manage operator performance through feedback, coaching, and performance reviews
Oversee start and end of shift activities, including attendance and data management
Coordinate with planning teams to ensure operators are trained and prepared for new features
Monitor and respond to operator and onsite incidents according to procedures
Review team performance metrics and identify actions to improve efficiency and throughput
Collaborate with cross-functional teams to implement continuous improvement projects
Share best practices and drive standardization across locations

Requirements

At least 2 years of experience managing teams of at least 10 direct reports, including hiring, performance management, coaching, and mentoring or relevant work experience.
Experience in leading and managing a team of 20 operators, providing feedback and guidance, ensuring training competency is up to date, and offering coaching and mentoring.
Understanding of US Labor laws, Employment laws, and Driving laws.
Ability to work a flexible schedule that includes nights, evenings, and weekends to meet business needs.
Strong problem-solving skills and the initiative to resolve issues independently.
Ability to review data and analyze performance metrics.
Exceptional interpersonal and communication skills.
Experience working in a fast-paced, dynamic environment and willingness to assist where needed.
A friendly, positive attitude with a willingness to learn and grow.
Ability to lead the interview and onboarding process for new hires, including developing interview and onboarding procedures and grading rubrics in collaboration with the Learning & Development team.
Experience in performance reviews and working with stakeholders to update performance evaluation metrics.
Experience managing start of shift and end of shift activities, including capturing operator attendance, supporting software burns, data importing, and preparing operators' keys and disks.
Ability to coordinate with planning teams to ensure operators are trained and prepared for new features and capabilities.
Responsibility for responding to operator and onsite incidents according to established procedures.
Ability to review weekly plan vs. actual performance, identify deviations, and implement corrective actions.
Experience managing continuous improvement processes and projects to enhance efficiency and throughput.
Ability to engage with cross-functional teams and share best practices to drive standardization.