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Job Description
A Customer Operations Engineer at Loft is responsible for ensuring exceptional customer experiences during mission deployments by providing technical support, developing and deploying space missions, and collaborating with internal teams to refine mission software and operations.
Key Responsibilities
- Serve as the primary contact for on-orbit mission execution and issue resolution.
- Collaborate with customers and internal teams to develop and deploy space missions.
- Refine and automate Cockpit functionality based on user feedback.
- Apply technical expertise in software development, testing, and space operations to support mission success.
Requirements
- Deep technical knowledge to address customer objectives and serve as the primary contact for on-orbit mission execution
- Experience in facilitating issue resolution and collaboration with Product teams
- Ability to develop and deploy missions within the Loft framework
- Experience in refining Cockpit's functionality through automation and feedback interpretation to align with evolving user needs
- Proficiency in software development, testing, space operations, and solutions engineering
- Commitment to delivering outstanding customer satisfaction
Benefits & Perks
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