TechOps Architect

• Define what good looks like for a small and lean TechOps team. • Tackle some of the toughest technical issues as we scale to tens of thousands of people. • Make wide-scale strategic technical decisions across the whole Octopus Energy Group, globally. • Design, build and continually improve processes, automations and systems that will improve user experience, remove inefficiencies, allow us to scale quickly and keep our team small. • Mentor the wider TechOps team, providing support and guidance for any technical project they may be working on. (This role will not involve directly managing people). • Support the rest of the team in providing delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems. • Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience. • Managing supplier relationships and the procurement process for SaaS and hardware. • Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include… • Rollout of, and migration to, a new identity provider • macOS and Windows MDM migration • Rollout of a new device trust and posture compliance solution • The replacement of insecure factors like SMS with phishing-resistant factors • Office fit-outs, including tech like network, AV, access control etc • SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace

• Experience leading on a range of technical projects across various technologies and platforms. • Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks. • To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. • Experience working with multiple teams and managing multiple stakeholders. • Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices. • Experience with Identity & Access Management systems like Okta or Microsoft Entra. • Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML. • Understanding of identity provisioning technologies such as SCIM. • Ability to explain technical concepts to non-technical, senior stakeholders. • A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing. • You have strong opinions on best practice and you challenge traditional norms, advocating for more modern, novel approaches. • Experience with email gateway administration and email routing. • Understanding of email security protocols and standards e.g. SPF, DKIM, DMARC etc. • Experience using git and GitHub for code changes and CI/CD. • Experience mentoring less experienced team members. • Experience building macOS apps with Swift • Experience with Munki and AutoPkg for macOS software deployment • Experience with Chocolatey and PowerShell for Windows software deployment • A foundational understanding of programming and software engineering. • Familiarity with frontend and backend engineering, including languages such as TypeScript and Python, and frameworks such as React, Remix and Django. • Familiarity with our security tooling - CrowdStrike EDR, Kolide, osquery, Zscaler