Job Description
The Client Delivery Lead in Energy Utilities is responsible for managing technology migration projects and long-term technology requirements for clients, working closely with internal teams and clients to deliver innovative energy management solutions and support digital transformation efforts.
Key Responsibilities
- Manage technology domains such as billing, finance, and communications for client projects.
- Support client migration onto the Kraken platform and manage long-term technology requirements.
- Collaborate with Kraken's technology and operational teams and clients to deliver project results.
- Understand Kraken's systems, analyze client requests, and refine solutions to leverage capabilities.
- Integrate technology, people, and processes to drive improvements for clients.
- Assist clients in adapting to Kraken's development and working methodologies.
- Work closely with product managers and developers to communicate development needs and serve as a client liaison.
Requirements
- Experience in client delivery within the energy utilities sector, supporting technology transformation journeys and long-term migration projects.
- Ability to manage a technology domain related to billing, finance, and communications for client projects, either migrating onto the Kraken platform or managing long-term technology requirements.
- Strong understanding of how Kraken's platform works, including the ability to understand client problems or requests and refine solutions to leverage existing and new capabilities.
- Experience working in partnership with technology and operational teams at Kraken as well as with clients to deliver results for projects or business needs.
- Ability to bring together technology, people, and processes to innovate improvements for clients.
- Experience supporting clients in adapting to ways of working aligned with Kraken’s development style.
- Ability to work closely with Kraken’s product managers and developers to request development needs and act as a liaison to the client.
Benefits & Perks
Compensation/salary range: Not specified
Work schedule: Not specified
Work environment perks: Not specified
Additional benefits: Equal opportunity employer, inclusive work environment, accommodations for specific needs
Ready to Apply?
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